Thinking on a Switch? Consult withBright Pattern Contact Center
March 27, 2023

Thinking on a Switch? Consult withBright Pattern Contact Center

Hugo Martinez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Bright Pattern Contact Center

We use Bright Pattern Contact Center as our ACD for Inbound calls, is easy to configure and any adequations we need to implement on the IVR is easy and in real time.

Pros

  • Solid Platform, never had an issue in regards uptime
  • Integrations with AWS for recording is a breeze.
  • Is a real omni-channel platform
  • Reporting in detail
  • New channel implementations are a huge differential, we are able to activate channels under our subscription without any issues.
Support is always responsive, fast and knows their platform so they address any issues or questions fast
Anybody with minimal knowledge on a Contact Center platform is able to configure, consult and change any parameter without breaking the system

Do you think Bright Pattern Contact Center delivers good value for the price?

Yes

Are you happy with Bright Pattern Contact Center's feature set?

Yes

Did Bright Pattern Contact Center live up to sales and marketing promises?

Yes

Did implementation of Bright Pattern Contact Center go as expected?

Yes

Would you buy Bright Pattern Contact Center again?

Yes

Cisco Unified Communications Manager (Call Manager), Avaya UCaaS, NICE CXone
I can't really think on scenarios that BP does not perform properly... Social Media Handling is awesome. Maybe some natural integration with Microsoft teams so agents don't have to use to platforms as part of an internal communication channel

Bright Pattern Contact Center Feature Ratings

9.9
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
9
9.9
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
9
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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