Item: Bright Pattern Contact Center
Rating: 10
Author: Daniel Tollenaere

Use Cases and Deployment Scope

Bright Pattern was implemented in the 167 stores to replace the telephony system. The great data behind the system allowed for a significant reduction in call volume and then labour costs. With over 90% of calls being answered within 1 minute we believed this was a very significant success story.

Pros and Cons

Accurate Implementation
Cost effective solution
Brilliant Team

Continue to innovate

Return on Investment

4x ROI in year 1 alone!
National deployment within 6 weeks
Thought Partner

Support Rating

The team both in Australia and the United States were incredibly supportive and delivered on time in full

Usability

Fast implementation with no issues

Key Insights

Do you think Bright Pattern Contact Center delivers good value for the price?

Yes

Are you happy with Bright Pattern Contact Center's feature set?

Yes

Did Bright Pattern Contact Center live up to sales and marketing promises?

Yes

Did implementation of Bright Pattern Contact Center go as expected?

Yes

Would you buy Bright Pattern Contact Center again?

Yes

Likelihood to Recommend

Bright Pattern Contact Center is suited for any retail environment or B2C environment where the team connect with customers via phone, text, or through chat. The platform is also incredibly versed for Call Centres, and B2B sales teams.

Retail contact solutions and Call Centre

Overall Satisfaction with Bright Pattern Contact Center