Retail contact solutions and Call Centre
March 27, 2023

Retail contact solutions and Call Centre

Daniel Tollenaere | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bright Pattern Contact Center

Bright Pattern was implemented in the 167 stores to replace the telephony system. The great data behind the system allowed for a significant reduction in call volume and then labour costs. With over 90% of calls being answered within 1 minute we believed this was a very significant success story.

Pros

  • Accurate Implementation
  • Cost effective solution
  • Brilliant Team

Cons

  • Continue to innovate
  • 4x ROI in year 1 alone!
  • National deployment within 6 weeks
  • Thought Partner
The team both in Australia and the United States were incredibly supportive and delivered on time in full
Fast implementation with no issues

Do you think Bright Pattern Contact Center delivers good value for the price?

Yes

Are you happy with Bright Pattern Contact Center's feature set?

Yes

Did Bright Pattern Contact Center live up to sales and marketing promises?

Yes

Did implementation of Bright Pattern Contact Center go as expected?

Yes

Would you buy Bright Pattern Contact Center again?

Yes

Bright Pattern Contact Center is suited for any retail environment or B2C environment where the team connect with customers via phone, text, or through chat. The platform is also incredibly versed for Call Centres, and B2B sales teams.

Bright Pattern Contact Center Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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