BrightHR review 17.04.25
April 28, 2025
BrightHR review 17.04.25
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with BrightHR
I use BrightHR for my HR solutions. I never received proper training and I have to phone in when I have a problem. Sometimes I talked to very good staff with good knowledge of BrightHR & sometimes, in my opinion, the staff are deplorable. There are so many departments and telephone numbers and no one seems to know what is going on there.
Pros
- Managing straight forward absences such annual leave works well.
- Speaking to knowledgeable staff who understands the customer's challenges and who try to get a solution.
- Setting up and reviewing Employment Contracts and Employees' Handbook
- Update on Employment Law
Cons
- In my experience, it is quite difficult to set up new employees especially those with complex work patterns.
- I think improvement could be in the form of a proper manual that one can use instead of phoning in and being in long waiting queues.
- I was very surprised and felt betrayed to find out that contract with BrightHR was renewed automatically after 3 years without any reminder to the customer. And I also learned later that if you wish to cancel your contract, you have to do it 6 months prior to the renewal date. I would like BrightHR to send a reminder to customer and asked them whether they wish to renew their contract and do not take them by suprise.
- Improvement could be to incorporate increased annual leave due to length of service.
- Difficult question to answer as we are a Charity
Do you think BrightHR delivers good value for the price?
Not sure
Are you happy with BrightHR's feature set?
Yes
Did BrightHR live up to sales and marketing promises?
No
Did implementation of BrightHR go as expected?
Yes
Would you buy BrightHR again?
No
Comments
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