Item: Brightmine
Rating: 9
Author: Verified User

Overall Satisfaction with Brightmine

Use Cases and Deployment Scope

The HR & Compliance Center and Automated Handbook Management subscriptions have been incredibly helpful in keeping us compliant. We are a small department and have employees in 15 different states so staying on top of individual state laws with regard to things like paid leave, etc. can be very daunting. Brightmine has helped alleviate some of that.

Pros and Cons

Pros

The dashboard is great at keeping me up to date and is a quick look at all things compliance.
The 50-state charts are WONDERFUL!
The webinars are very useful and I appreciate the email blasts when important things change.

Cons

I get really frustrated when I'm reading about a given topic on the HR & Compliance Center and click to see the handbook template and receive this notice, "Handbook Templates product requires a separate subscription". We pay separately for the Automated Handbook Management tool, which has recommend handbook templates but it's frustrating to have to go there separately to get it instead of being able to just see it in my browse of the compliance center. This is my only compliant about Brightmine.

Return on Investment

Brightmine has reduced time spent researching various topics by at least 75%. We are able to get the majority of our supporting information right from Brightmine with only stepping out to the individual state sites when we need additional confirmation.
My inbox is WAAAAAAAY more efficient, as I was able to unsubscribe to the vast majority of resources that used to help keep me up-to-date and instead I get one email from Brightmine and use the dashboard.

Products

We use HR & Compliance Center and Automated Handbook Management.

I touch Brightmine nearly every day and it has had a tremendously positive impact on my day-to-day.

Customer Support

I haven't had to work with Brightmine's customer service team, which I guess speaks to the user-friendly functionality of the site. My coworker went through the Automated Handbook training and she said it was a breeze!

Key Insights

Do you think Brightmine delivers good value for the price?

Yes

Are you happy with Brightmine's feature set?

Yes

Did Brightmine live up to sales and marketing promises?

Yes

Did implementation of Brightmine go as expected?

Would you buy Brightmine again?

Yes

Likelihood to Recommend

It was tough to get management on board with paying for these tools and resources, but the bottom line is compliance is everything. Sure we can get the information through various other sources and scouring the web, but Brightmine puts it all at your fingertips...and when you're running from fire to fire in a small HR department, there's no time to waste!

Comments

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Suellen Wang
(Vendor Representative) commented 10 months ago
Dear Reviewer, We are thrilled that you’ve been enjoying your journey with Brightmine. Our sincerest hope is to help our customers accomplish their HR goals. Your feedback is highly valued, and we truly appreciate your participation! We always welcome customer feedback, as it helps us continue improving our products and services to ensure a better user experience for you in the future. Therefore, please do not hesitate to contact us at customeradvocacy@brightmine.com if you need support from our team or if you are interested in learning more about our customer advocacy program. Thank you! Brightmine

Brightmine: An HR Necessity