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New User Review
January 16, 2024

New User Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

The problems we no longer have are the ease of accessing our Contacts and being able to edit. We did not have that option with our last provider. The system is easier picking up and transferring calls within the office as well. As an admin, we have more of an active roll in problem solving when theres an issue.
  • We have more control of editing our own directory and contacts list.
  • Ease of the messaging system
  • Still new to the system. Im sure with more use, we can pin point something we would like to see as far as features go.
The training of the system was easy to follow. Carlos T has been a huge help min assisting us with questions. He was able to stop by our office for a quick Q&A which was very nice of him.