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Broadvoice | GoContact

Broadvoice | GoContact

Overview

What is Broadvoice | GoContact?

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

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Learn from top reviewers

Broadvoice Telecom

Rating: 9 out of 10
March 18, 2025
Vetted ReviewVerified User
I have had Broadvoice as my company's communication source. There are a number applications to utilize the services offered. I was able to set up fax services (which was requi...
Continue reading
Sarah Perkins
C-Level Executive - Research & Development
Site Director
Lapis Clinical Research
Broadvoice | GoContact10 years of experience

Broadvoice Usage in Our Company

Rating: 9 out of 10
February 14, 2025
IncentivizedVetted ReviewVerified User
We use Broadvoice for phone and texting features to relay information to our customers on a daily basis. It is used as a daily update for customers as to work being done on th...
Continue reading
Brad Balgemann
Account Manager - Other
Fleet Manager
Integrity Pools
Broadvoice | GoContact3 years of experience

Broadvoice VoIP review for Small Business

Rating: 9 out of 10
January 15, 2025
Vetted ReviewVerified User
We have two businesses in one building and employees in cross over in answering the phone. Call groups work well here and give different ring tones to help identify how to ans...
Continue reading
James Bishop
Administrator - Information Technology
Dir. of IT
Primary Vision Care Service
Broadvoice | GoContact2 years of experience

Affordable and Easy to Use

Rating: 10 out of 10
January 6, 2025
IncentivizedVetted ReviewVerified User
We use Broadvoice for our phone system. We have desk phones with them and also access to the B-Hive mobile app and online web portal for communication. Broadvoice provided us ...
Continue reading
Luke Holocher
Professional - Finance and Accounting
Business Manager
Jefferson Academy Elementary
Broadvoice | GoContact1 year of experience

Broadvoice is Great for Business!

Rating: 8 out of 10
December 30, 2024
Vetted ReviewVerified User
I work at a personal injury firm that utilizes Broadvoice for communications. The main issues we face are tracking calls, with detailed logs, recording calls, and using headse...
Continue reading
Alicia Bishop
Employee - Legal
Paralegal
Carlson Injury Law Firm
Broadvoice | GoContact1 year of experience
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Pricing

View all pricing

b-hive Standard Seat - Call Paths

$7

Cloud
per month

b-hive Metered Seat Cloud PBX

$10

Cloud
per month per user

b-hive Pro Seat - Call Paths

$10

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.broadvoice.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month per seat
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Product Demos

Broadvoice VOIP Mobile App Demo 2020

YouTube

Broadvoice VOIP Desktop App Demo 2020 - Communicator

YouTube
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8.4
Avg 8.2

Screen Sharing

Features related to remote screen sharing capabilities.

8.3
Avg 8.1

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8.4
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.8
Avg 8.0

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.4
Avg 7.8

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.4
Avg 8.3

Call Management

Customized phone system settings

8.5
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.2
Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

8.4
Avg 8.0
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Product Details

What is Broadvoice | GoContact?

Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as a managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice's service also includes installation, support and the Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.

Broadvoice Benefits:

  • 100% SLA
  • 24/7 customer support
  • Onsite or paid professional installation
  • Dedicated onboarding specialist
  • Risk-free cancellation within 30 days
  • Multi-level portal administration
  • Mix & match seat types
  • Integration with Salesforce & Microsoft Teams
  • Call path pricing options
  • Overhead paging
  • HIPPA compliant platform
  • Unlimited international calling
  • SMB call center features
  • Complimentary VoIP readiness assessment


Broadvoice | GoContact Features

  • Supported: Voice Calling – Call placing and receiving on any device, regardless of location.
  • Supported: Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
  • Supported: Video – Conferencing for up to 50 video participants.
  • Supported: Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
  • Supported: SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
  • Supported: Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.

Broadvoice | GoContact Screenshots

Screenshot of the call routing rules to manage holidays, and off-hours.Screenshot of inbound call routing with automated menus and announcements, like a large business.Screenshot of user accounts can be added, removed, and managed from this interface.Screenshot of a detailed view of call history with detailed call reports.Screenshot of a video conference with up to 50 users with b-hive Communicator.Screenshot of group messaging and file sharing to keep internal teams connected.Screenshot of one-click audio calling from the chat interface.Screenshot of the b-hive Mobile app, which is used to place calls from a personal device using a business phone number.Screenshot of video meetings, which can be joined from anywhere with the b-hive Mobile app.

Broadvoice | GoContact Integrations

Broadvoice | GoContact Competitors

Broadvoice | GoContact Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Broadvoice | GoContact Downloadables

Frequently Asked Questions

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

Broadvoice | GoContact starts at $10.

8x8 Work, Nextiva, and Net2Phone are common alternatives for Broadvoice | GoContact.

Reviewers rate Answering rules and Call recording and Call screening highest, with a score of 8.6.

The most common users of Broadvoice | GoContact are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 322)

Broadvoice is Great for Business!

Rating: 8 out of 10
December 30, 2024
AB
Alicia Bishop
Paralegal
Carlson Injury Law Firm (Legal Services, 11-50 employees)
Vetted Review
Verified User
Broadvoice | GoContact
1 year of experience
Use Cases and Deployment Scope
I work at a personal injury firm that utilizes Broadvoice for communications. The main issues we face are tracking calls, with detailed logs, recording calls, and using headsets to multitask while making contact calls. Broadvoice addresses all of these concerns. Through the online portal we can not only see who was called and when, but also which office extension called. We can also save recorded calls directly to our server to allow us to refer back to communications had. And Broadvoice's app allows us to Bluetooth headsets to the computer and make calls directly from the app, allowing us to multi task.

Broadvoice Telecom

Rating: 9 out of 10
March 18, 2025
SP
Sarah Perkins
Site Director
Lapis Clinical Research (Biotechnology, 1-10 employees)
Vetted Review
Verified User
Broadvoice | GoContact
10 years of experience
View profile
Use Cases and Deployment Scope
I have had Broadvoice as my company's communication source. There are a number applications to utilize the services offered. I was able to set up fax services (which was required for some of our business partners). I was also able to see a record of calls, voicemails and faxes both inbound and outbound. Having that access was valuable for our documentation.

Broadvoice Usage in Our Company

Rating: 9 out of 10
Incentivized
February 14, 2025
BB
Brad Balgemann
Fleet Manager
Integrity Pools (Construction, 51-200 employees)
Vetted Review
Verified User
Broadvoice | GoContact
3 years of experience
Use Cases and Deployment Scope
We use Broadvoice for phone and texting features to relay information to our customers on a daily basis. It is used as a daily update for customers as to work being done on their property or to get confirmation on parts and/or repairs being needed on their equipment. When a phone call is not available, we will text the customers with important information.

Broadvoice VoIP review for Small Business

Rating: 9 out of 10
January 15, 2025
JB
James Bishop
Dir. of IT
Primary Vision Care Service (Insurance, 1-10 employees)
Vetted Review
Verified User
Broadvoice | GoContact
2 years of experience
View profile
Use Cases and Deployment Scope
We have two businesses in one building and employees in cross over in answering the phone. Call groups work well here and give different ring tones to help identify how to answer the phone. The large display window of the Yealink phones worked well for putting a great deal of information on the screen. Service has been reliable.

Affordable and Easy to Use

Rating: 10 out of 10
Incentivized
January 06, 2025
LH
Luke Holocher
Business Manager
Jefferson Academy Elementary (Education Management, 51-200 employees)
Vetted Review
Verified User
Broadvoice | GoContact
1 year of experience
Use Cases and Deployment Scope
We use Broadvoice for our phone system. We have desk phones with them and also access to the B-Hive mobile app and online web portal for communication. Broadvoice provided us with an inexpensive alternative to the phone system we had and provided us with all new desk phones as well. The keep communication easy inside and outside of the building and their support system is very quick and easy to work with.
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