Broadvoice for dummies like me
We use Broadvoice & B-hive for two businesses. Pediatric Offices at Willow Bend uses Broadvoice for all of our phone communications which …
Broadvoice
Broadvoice
Overview
Pricing
View all pricingb-hive Standard Seat - Call Paths
$7
Cloud
per month
b-hive Metered Seat Cloud PBX
$10
Cloud
per month per user
b-hive Pro Seat - Call Paths
$10
Cloud
per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.broadvoice.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $10 monthly, 12 or 36 months per seat
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Product Details
What is Broadvoice?
Broadvoice is a cloud communications platform that provides a single tool for voice, video, messaging, and business text, designed to help small businesses provide workflow communication between their teams and customers. It offers price plans for VoIP, SIP, and Contact Center, with options to purchase, rent, or use current devices. Broadvoice provides customized solutions, with features like unlimited international calling, fax, and video meeting. Businesses can work on the go with the Broadvoice mobile app by calling, chatting, or texting from a personal device using a business phone number. Broadvoice's support team will also help users to activate, onboard, train, and ensure success in using Broadvoice services.
Broadvoice Benefits:
- 100% SLA
- 24/7 US-based customer support
- Onsite or paid professional installation
- Dedicated onboarding specialist
- Risk-free cancellation within 30 days
- Multi-level portal administration
- Mix & match seat types
- Integration with Salesforce & Microsoft Teams
- Call path pricing options
- Overhead paging
- HIPPA compliant platform
- Unlimited international calling
- SMB call center features
- Complimentary VoIP readiness assessment
Broadvoice Features
- Supported: Voice Calling – Place and receive calls on any device, regardless of your location.
- Supported: Messaging – Connect with your team with 1:1 and group messaging, and contact your customers using SMS.
- Supported: Video – Meet with up to 50 video participants.
- Supported: Virtual Contact Center – Deliver an exceptional customer experience with call queuing and routing, real-time monitoring, and detailed analytics.
- Supported: SIP Trunking – Preserve your PBX investment and reduce costs by replacing your landline with VoIP.
- Supported: Call Path Pricing – Reduce license costs by paying only for the call volume you need rather than the total number of seats.
Broadvoice Screenshots
Broadvoice Downloadables
- The new workplace will be a hybrid of in-person and virtual, so it’s critical that you have a flexible communications system that can bring your team together—while also creating more meaningful interactions with customers. Broadvoice b-hive provides a single solution for voice, messaging, and meetings to simplify the way you interact.
- As a small-to-medium business, what sets you apart from the competition is an outstanding customer experience. You need to be able to respond quickly and effectively to customer calls. With Broadvoice’s b-hive Virtual Contact Center, you get the tools you need to deliver remarkable customer interactions like a big brand with the ease and affordability of a cloud-based service.
- Good news! You don’t have to rip and replace your existing phone system. Elastic SIP trunking gives you the flexibility to realize the benefits of a modern IP PBX today while enabling you to upgrade to cloud PBX or unified communications solutions in the future.
Broadvoice Integrations
Broadvoice Competitors
Broadvoice Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Alternatives
View all alternatives
Frequently Asked Questions
What is Broadvoice?
Broadvoice aims to simplify communications for small and medium businesses (SMBs) by combining cloud PBX, UC and collaboration features with virtual call center in one Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features.
How much does Broadvoice cost?
Broadvoice starts at $10.
What are Broadvoice's top competitors?
Who uses Broadvoice?
The most common users of Broadvoice are from Small Businesses and the Banking industry.
Reviews and Ratings
(14)
Ratings
Reviews
(1-14 of 14)Companies can't remove reviews or game the system. Here's why
January 20, 2022
Broadvoice for dummies like me
We use Broadvoice & B-hive for two businesses. Pediatric Offices at Willow Bend uses Broadvoice for all of our phone communications which includes patients' incoming & outgoing calls, voicemails, intercom, faxes, etc. For Wellness at the Spa, we use B-hive for all our incoming calls and messages for our clients. It’s used more on the weekend for anyone attempting to make a last-second appointment on that particular day. The problems that we had at certain points were changing names and re-setting extension numbers, cycling the phones, making sure their TCP settings were correct, and making sure incoming calls were set to the correct user so we wouldn’t miss patient calls. With Wellness we used Broadvoice to make sure the phones were turned over and set to the employee on call for weekend calls from potential or current clients. If the call was missed, we used B-hive for our voicemail needs. Voicemails are also sent as alerts to us via email so we know there are missed calls.
- Incoming calls
- Faxes
- Voicemail
- Email alerts
- Make it easier to set up employees up on the B-hive app
- Make it easier to receive calls on the B-hive app
- Make it easier to make calls on the B-hive app
December 18, 2021
Broadvoice - A Small to Medium Business Must Have
We use Broadvoice as a VOIP phone system. It has voicemail, the b-hive application for mobile devices, and we also make and receive phone calls.
- The phone calls are clear and haven't had any dropped calls.
- The voicemail is great, having the option to email and manage via the portal.
- The B-Hive application works well as an away-from-desk phone option.
- The b-hive web portal - the interface is basic (which makes it easy to navigate).
- The b-hive portal - invoicing needs to have a better system of printing and viewing invoices.
- Payment reminders - this needs to happen if you don't have your account on autopay.
November 23, 2021
Broadvoice B-Hive is the Best!
We use Broadvoice for our phone system within our company. By implementing Broadvoice, we were able to reduce our phone bill. The B-hive system allows us to manage our calls more efficiently. We are able to respond quicker to our customers if an employee is away and direct calls to the appropriate employee. On a management level, we were able to see the number of phone calls missed and response time.
- Excellent customer service if issues arise.
- User-friendly system.
- Easy set up and change-over from prior system.
- None at this time.
November 18, 2021
Broadvoice is only voice you need
Broadvoice is our communication solution for the entire organization. It allows admin to field calls and direct the calls to the appropriate person, whether the they are in the office, on-site, remote or in transit. It allows the sales and service team member to be out in front of customers and still be connected to the office and receive calls directly.
- The ease of call transfer.
- Ability to have calls forwarded through the b-hive app keeps people from being tied to their desk phone.
- Great customer service.
- Integration with Salesforce.
- The billing department is a little hard to reach.
- There has been a couple issues with service interruptions.
- The upgrades to the b-hive app have not been seamless.
January 21, 2022
Broadvoice has been a great investment for our business.
We use broadvoice as our primary source of communication within our offices.
We have 5 office locations. Each office has the ability to transfer calls and buzz into all of the other offices using the VOIP feature.
We are able to make 1 phone payment using broadvoice. They supply our phones and our service.
The customer service is seamless. We almost always get someone on the phone and a solution in the same day.
The reports and the stats that the portal offers are great for our leaders to access to see office productivity.
We have 5 office locations. Each office has the ability to transfer calls and buzz into all of the other offices using the VOIP feature.
We are able to make 1 phone payment using broadvoice. They supply our phones and our service.
The customer service is seamless. We almost always get someone on the phone and a solution in the same day.
The reports and the stats that the portal offers are great for our leaders to access to see office productivity.
- Technology
- Customer service.
- Integration
- Great video software for general questions.
- It is a little pricey - but I understand why.
December 18, 2021
Sensible Product
We use it as our main phone system along with our fax machines. It allows us as well to answer phones outside of the office with the mobile platform.
- Easy admin capabilities
- The mobile option is nice for forwarding when out of office
- Tech support is knowledgeable
- Sometimes long on-hold wait times
- Can be difficult to learn the system at first
- Not always responsive
December 12, 2021
Broadvoice Review
We use it for our outgoing telephone lines. It works well and we don't ever think about it because it has worked since the day we started. Perfection.
- Great call quality
- Effective customer support
- Reliable notifications
- More local lines, we had to get numbers out of our area
November 10, 2021
Great VOIP systems for large or small business
We are a marine dealership that uses the system for all
departments. We are able to utilize both
the desktop phones and Bhive app which allows our employees to be available to
take calls any place they might be when a call comes in. It has definitely been a beneficial in
allowing us to meet our customers needs.
- Little to no down time
- Ease of use when changing hours
- Support is easily reached and resolves issues
- Website used to manage is a great feature
- Spam filters could be enhanced
- Language barriers with the support team
- Email request response is slow
December 21, 2021
Great Service, Great Price
Broadvoice b-hive allows our agents to work in office or remote very easily. The Price of Broadvoice's packages are much more affordable and offers many of the features other phone companies do for a lower price. The portal is full of great features and easy to navigate. Having to oversee 25 brokers and phones lines couldn't be easier without their support team. They are happy to help and guide me through issues and recommend other ways to utilize their platform better. Some of the business problems the product addresses would be Broadvoice's administration portal is not as easy to navigate. Even though their customer support team is always ready to help, I wish there was more clarity on how to do different things. Visual aids might help guide a business manager such as myself. Sometimes I don't have time to sit on the phone with someone.
- Phone System Management- Provide easy phone management through the portal especially with payments and receiving notifications.
- Bhive App- Easy to Use
- Very structured plans as my company’s needs, and can make changes to my account from on their site.
- App Updates and Improvements
- Administration portal- make easier to navigate possibly with visuals
- A Few issues with service interruptions
November 18, 2021
Great Service and Price
Broadvoice is being used across our whole organization. The auto-attendant is an excellent way to alleviate our overworked receptionist. Now our customer can contact our staff directly. It helped when COVID hit us, and we had to have staff work remotely since they can take their phones anywhere with an internet connection.
- Customer service.
- Call logs.
- Up to date on current issues and when they will be resolved.
- Quickly handing any issue we have.
- Make B-Hive easer to navigate.
- Faxing features could use more work.
- Improve network through the phone. Have issues when the phone has problems; the computer can't connect to the network when it's going through it.
September 30, 2021
Broadvoice b-hive... work phone convenience anytime and anywhere at your fingertips!!!
We were using it in our office until later last year when due to Covid, we all started working remotely from home. We had been using the hardware phone units while in the office.... since then, we have transitioned to using the b-hive app for our whole organization on the US side (we have a Brazil team as well). It works great. I love having the app on my phone with a different ring tone and texting abilities that still keep my work things separate from my personal things all on one device. And also appreciate calling out using the app so that the phone number that appears in my work number and not my personal on their caller ID. It has been very convenient to only have one device and do it all, and not having to have two phones to drag around everywhere I go. Works like a charm!!!
- Being able to differentiate between your personal and work numbers on the same device.
- Having the convenience of my work number access even when I am working while out of town.
- Being able to use the app to send and receive text messages from my work number.
- For the most part it works great, but sometimes the reception isn't as clear as I would like it to be. Not sure what can be done to improve that.
January 07, 2022
Great solution for hybrid officing
Broadvoice has been a great VOIP solution for allowing us to serve our members seamlessly in a hybrid environment between in-office and remote working with the entirety of our staff.
- Remote office solution
- Voice to text messaging
- Customer support
- Administrative software interface
- B-hive communicator directory limitations
- Answering interface glitches with computer
December 21, 2021
Broadvoice VOIP
We used the service [Broadvoice] for our remote locations, we currently have 30 lines, so far there is no issue as the system works as we want it to work.
- Customer Service
- Technical Support
- Billing
- Probably be able to put all location[s] under one account.
- Make by default all location[s] in one bill.
November 18, 2021
Broadvoice honest review from fellow admin
We use Broadvoice as our VoIP communication. We also use it for faxes. It is being used by everyone at our organization. Broadvoice has great features within its portal like creating a call tree for our membership. If we ever run into any problems with Broadvoice they are quickly resolved by their tech team at any time of the day.
- Faxes.
- Call tree.
- Conference.
- Call forwarding voicemail.
- Easier to change names on phones.