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Broadvoice

Broadvoice

Overview

What is Broadvoice?

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

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Recent Reviews

Customer Service

10 out of 10
March 01, 2024
As fist time business owners, we didn't how to coordinate for phone service. We were recommended to reach out to Broadvoice (BV). We …
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Broadvoice service

8 out of 10
February 02, 2024
Broadvoice is the phones that the company I work for switched to recently, and during our last rainy storm the power went out for a brief …
Continue reading

New User Review

10 out of 10
January 16, 2024
The problems we no longer have are the ease of accessing our Contacts and being able to edit. We did not have that option with our last …
Continue reading

Broadvoice Supporter

9 out of 10
January 15, 2024
Incentivized
Our company uses Broadvoice in a number of different ways. We use the service for sending and receiving faxes. Some of our employees use …
Continue reading

Great service offered

9 out of 10
January 09, 2024
Incentivized
Broadvoice was our phone provider solution to get away from the company Nitel. Our school district employed the services of Broadvoice to …
Continue reading

B-Flexible

10 out of 10
January 09, 2024
Incentivized
Broadvoice allows our organization to quickly change our business hours. So when we are having an event outside of normal business hours …
Continue reading

TrustRadius Insights

Users of this product have found it to be incredibly versatile and useful in a variety of situations. Many customers have praised its …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Message alerts (79)
    8.5
    85%
  • Answering rules (81)
    8.3
    83%
  • Call park (72)
    8.3
    83%
  • High quality audio (70)
    8.1
    81%

Reviewer Pros & Cons

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Pricing

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b-hive Standard Seat - Call Paths

$7

Cloud
per month

b-hive Metered Seat Cloud PBX

$10

Cloud
per month per user

b-hive Pro Seat - Call Paths

$10

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.broadvoice.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 monthly, 12 or 36 months per seat
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Product Demos

Broadvoice VOIP Mobile App Demo 2020

YouTube

Broadvoice VOIP Desktop App Demo 2020 - Communicator

YouTube
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8.1
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

8.1
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.3
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.3
Avg 8.1

Call Management

Customized phone system settings

8.1
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.7
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7.5
Avg 7.4
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Product Details

What is Broadvoice?

Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.

Broadvoice Benefits:

  • 100% SLA
  • 24/7 customer support
  • Onsite or paid professional installation
  • Dedicated onboarding specialist
  • Risk-free cancellation within 30 days
  • Multi-level portal administration
  • Mix & match seat types
  • Integration with Salesforce & Microsoft Teams
  • Call path pricing options
  • Overhead paging
  • HIPPA compliant platform
  • Unlimited international calling
  • SMB call center features
  • Complimentary VoIP readiness assessment


Broadvoice Features

  • Supported: Voice Calling – Call placing and receiving on any device, regardless of location.
  • Supported: Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
  • Supported: Video – Conferencing for up to 50 video participants.
  • Supported: Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
  • Supported: SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
  • Supported: Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.Screenshot of One-click audio calling from the chat interface.Screenshot of The b-hive Mobile app, which is used to place calls from a personal device using a business phone number.Screenshot of Video meetings can be joined from anywhere with the b-hive Mobile app.

Broadvoice Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

Broadvoice starts at $10.

8x8 X Series, Nextiva Business Phone Service, and Net2Phone are common alternatives for Broadvoice.

Reviewers rate Message alerts and Centralized communications management highest, with a score of 8.5.

The most common users of Broadvoice are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(429)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of this product have found it to be incredibly versatile and useful in a variety of situations. Many customers have praised its ability to streamline their workflow by providing efficient solutions to common problems. One use case that has received positive feedback is its integration with other software platforms, allowing users to seamlessly transfer data and collaborate with colleagues. Another key use case is the product's advanced analytics capabilities, which have helped businesses gain valuable insights and make data-driven decisions. Additionally, customers have noted the product's user-friendly interface, making it accessible to individuals with varying levels of technical proficiency. Overall, this product has proven to be a valuable tool for optimizing productivity and improving effectiveness across different industries.

Attribute Ratings

Reviews

(1-25 of 238)
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March 06, 2024

B-Hive is the Best!

Sean Lance | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Broadvoice for making and recieving calls with our clients in two ways. 1. We use our wifi office phones with no issues or dropped calls and 2. We use the free B-Hive mobile app that syncs to our company number so you can have your office number wherever you go. If you don't want to give your personal number out this is a great alternative. You can receive and make calls through your phone, and it will appear as if you are in the office.
  • Friendly Phone Customer Service
  • Help with Step-by-Step setup
  • Great service / coverage
  • User Friendly
  • Email responses are a little slow
  • Shipping could be a little faster
  • Provide headsets when you purchase the phone
I needed to go out in the field to support our crew and was able to receive calls to my office phone through my cell phone.
March 01, 2024

Customer Service

Score 10 out of 10
Vetted Review
Verified User
As fist time business owners, we didn't how to coordinate for phone service. We were recommended to reach out to Broadvoice (BV). We didn't know much but quickly realized how simple and easy BV made everything. When it comes to this type of service, most people are more concerned with quick and timely support services. Simply put, BV was all that and more. They managed getting our equipment to us and even after many years, they sent us updated equipment so that we'd stay current so as to not disrupt our business. I would definitely recommend BV to any business owner. We are still with them and they are still helpful as always.
  • BV ensured as technology improved, they would ensure business' got the most current equipment
  • They designed their account to be simple for customers to understand and not so complicated to where you have no idea what you are looking at like most business services.
  • Support, we only needed to call BV maybe 3-5 times for minor issue and got quick support and great follow up when they had to get back to us.
  • All-in-All, I'd say it's about customer service these days and BV does a great job.
  • I'm sure there area some but for our business, BV has pretty much got everything covered for us.
I can't think of much where it's less appropriate except with internet goes down. In that case, we're all suffering at that point. However, when you're out and about you can have your office call forwarded directly to your cell phone and not miss a call. The caller would think they called your office number. Also, you can have establish a business number and use an app on your phone to call clients and it would show up as your business on their end. I think that is so cool.
February 29, 2024

Review for Broadvoice!

Score 7 out of 10
Vetted Review
Verified User
Broadvoice is very helpful amd responsive. They will walk you through any concerns or questions you have. I have very pleased with thier service. I have used them for a few years now and would reccommend them to other communities. Thank you again and looking foward to continued service and time!
  • prompt response
  • helpful
  • easy to work with
  • Multiple emails of same informationn
  • Invoicing should be better
  • multiple invoice sent
February 22, 2024

Great Work Broadvoice!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are an outdoor power equipment dealer, and we use Broadvoice for our phone systems. We had 3 phones installed on the counter, one in an office, and plan to install another later on. We previously used Google Voice, and while it was a great service, we quickly outgrew it. Broadvoice has improved our communication with our customers, and internally.
  • Customer service.
  • Ease of learning the system.
  • Product support.
  • No complaints as of now.
Broadvoice has been very well suited to handle the scale of phone systems we need, without charging the business for additional services that do not add value to our business. I am confident that Broadvoice allows us to scale our system alongside the business as we grow.
February 20, 2024

Christina Bailey

Score 9 out of 10
Vetted Review
Verified User
I had a problem with phone phone. I could not hear on a headset or hand held receiver I had to keep it on speaker phone. I email as requested and I got a call the next day then did a diagnostic on it and realized it was my cord they sent it to me like next business day and my phone is working!!!!
  • Quick Response
  • Quick Solution
  • Easy to use
  • The phone goes in out and due to the internet
  • When forwarding the phone to out Bee Hive Service it makes my cell phone lag
Quick Response
Quick Problem Solving
February 02, 2024

Broadvoice service

Score 8 out of 10
Vetted Review
Verified User
Broadvoice is the phones that the company I work for switched to recently, and during our last rainy storm the power went out for a brief second. When it came back on my phone wouldn't work, so after calling and being walked through step by step of the possibilities of trying to get the phone to work. At the end of my work day I was leaving to go home and the Broadvoice guy said he would call the next day to follow up with fixing the problem, but he stayed and figured it out on his end. the next day as I returned to work, he called me directly and said he fixed the problem. I appreciate the patience and am grateful for the guy to continue working to figure out the issue and solving the problem.
  • walking you through step by step
  • asking you to try different things to find the problem
  • being patient and understanding
  • dedication to fixing the issue
  • following up with you until you are satisfied
  • i was on hold for 30 minutes
  • it was good service
  • remain polite
well suited they will walk you threw step by step to try all the possible scenarios that may be the cause of your issue, I was patient because some of the things were so simpler to each other that I did not understand why we were repeating steps, but I don't understand the connections and how it all works so I know they have a reason for each step they walked me throw.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I had been trying to get in contact with patients and thought to myself that they were just not answering. The call would go silent and so I easily assumed I was just having a bad day at reaching clients. Until I received a call and when the same thing happened I started to question what was going on with my phone, so I switched it out and it went completely out of service. Daniel was so great and quick to resolve my issue.
  • Listening
  • Problem solving
  • Time management
  • Creating a comfortable setting
  • I really have absolutely no complaints, but if I have to put something, name spelling (my name was spelled with an E)
  • Staying on phone to resolve issue rather than a call back
  • Information on how I could have or could not have resolved the issue myself.
I actually was not bothered at all that Daniel decided to give me a call back, he took a total of less than 10 minutes for sure to get my phone to work. I could have maybe gotten busy and that would be the only reason it'd be inconvenient, but the time management went great. I officially figured out it was a problem on my end because I got onto Broadvoice, which i was very unfamiliar with, and heard everything that was being recorded and people were answering!
January 16, 2024

New User Review

Score 10 out of 10
Vetted Review
Verified User
The problems we no longer have are the ease of accessing our Contacts and being able to edit. We did not have that option with our last provider. The system is easier picking up and transferring calls within the office as well. As an admin, we have more of an active roll in problem solving when theres an issue.
  • We have more control of editing our own directory and contacts list.
  • Ease of the messaging system
  • Still new to the system. Im sure with more use, we can pin point something we would like to see as far as features go.
The training of the system was easy to follow. Carlos T has been a huge help min assisting us with questions. He was able to stop by our office for a quick Q&A which was very nice of him.
January 15, 2024

Broadvoice Supporter

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our company uses Broadvoice in a number of different ways. We use the service for sending and receiving faxes. Some of our employees use the service to send out text messages to our doctor or patients. Broadvoice helps by making everything run smoothly and we are able to keep track of calls. Plus the user interface is easy to learn and maneuver.
  • User Interface
  • 24/7 Help Line
  • Sending out text messages to patients
  • It is a bit tricky when you first are learning to use it
We use Broadvoice to message our patients. So it is very easy to either send a text to one patient or to a group. If we are having problems with our faxes, we can send them through our email which can come in handy.
January 09, 2024

Great service offered

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Broadvoice was our phone provider solution to get away from the company Nitel. Our school district employed the services of Broadvoice to transition our phone provider service and to solve an issue regarding our district's inability to make outbound calls.
  • Customer service
  • Problem solving
  • Communication
  • A longer support period before handoff
Even though our district just recently switched to Broadvoice as our phone service provider, the transition from our previous company was quite painless.
January 09, 2024

B-Flexible

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Broadvoice allows our organization to quickly change our business hours. So when we are having an event outside of normal business hours and need to attend to the phone, we can change the business hours in the system allowing the phones to ring and not go to auto-attend. It also allows us to go mobile so we can take calls away from the office. We can even take our desk phone home to use, all we need is a Wi-Fi connection.
  • Excellent customer service
  • Setting up the new system was quick and painless
  • Quality onboarding support
Broadvoice is well suited for remote work and any instance where one needs to have the flexibility of having easy access to work calls outside of the office. It offers a great way to take calls on your cell without everyone having to have your cell number.
January 05, 2024

Broadview review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Ducy Design is a hospitality and residents interior design firm. Team works remote and from office- this allows us to remain connected. We also travel so people can call into our office line when on the road. Allows us to keep personal info private and use office line from our cell phones. We all use our cell phone exclusively, easy to use for most part.
  • Easy to use
  • Set up, training and follow-up check-in was straight forward and helpful
  • Easy to see what a personal call versus business
  • On a cell phone, with a missed calls or VM received. I can not click the phone and call back the person- I have to manually type in the number. Sometimes works and sometimes does not.
  • We don't use video conferencing because I can not mark up quickly in the call- Zoom is much easier.
The inability to click missed call numbers and have dial back is irritating. Sometimes works, but not always
Score 10 out of 10
Vetted Review
Verified User
Broadvoice gives us the platform to connect with customers from anywhere using various platforms. Voice, text, video ... On mobile, desk phones, computers. Competitive pricing, no nickel and dime up sells and sould as a rock. While the mobile could be improved, they are always making it better ... and we like that they are always active on it. Support is fantastic and rarely do we wait on hold ... with very good first call resolution and some times nice off unique solutions that apply to the business. Texting is a nice no extra charge feature, but texting at at a better price for the main company number is needed.
  • Support
  • On Boarding
  • Texting
  • Admin portal
  • Auto Attendant
  • SMS to main business number pricing
  • VM transcriptions should be included in all user pkgs
  • Text to speech voice choices
Well suited for small businesses with installation assistance from a partner with experience. Great for mobile work forces. Challenges are around business with a higher number of workstations where low use is a norm.
Tim Fischer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Stand alone phone system per site. All incoming calls route through this system for each site, from 3-15 phones. Auto attendant, IVR, while the teams use the entire platform from the handset, desktop app, and mobile app while on the go. We have had zero issues with any of our deployments and cost effectiveness is amazing from small to large compared to other VoIP solutions. You are also treated like a real person no matter the deployment size and save over traditional voice solutions as well.
  • Customer service
  • New bids
  • Tech support
  • AA ring type- we solved but the scope is limited
  • Variety of handsets resold directly
From small to large they fit perfect scaling up and down as needed. Customer service when actually needed was amazing, along with the project management team when deploying a solution or solutions at the same time across various states (actual multi-state deployments). It has been great working with them on everything even when we did have an issue they got it fixed ASAP
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have an on premise PBX with over 1100 phones. For us, SIP has always been tied to a specific internet provider. If the internet goes down, you lose phones. If the provider is having SIP issues, you lose phones. This required us to have multiple SIP providers across multiple providers. Even with this in place an outage would cause business disruptions.
  • Engineering staff is very good
  • Account manager is reachable 24x7
  • Cutting edge technology
  • Small enough that your not just a number
  • I cant allow my accounts payable access to invoicing without giving them full access to the platform.
  • I cant search for phone numbers in the call logs.
  • I have limited to no access to my SD-WAN device that they provided.
Getting sip from a non-ISP is great, especially when you can leverage SD-WAN and multiple internet connections. We even have a 4g backup for our system, which we have not needed yet. We can easily block inbound numbers which we've never been able to do with ATT/Spectrum SIP. We were also able to setup call recording on all calls which is a great feature to have.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As I am a remote worker, this provides me access to my phone and allows me to have text messages sent to my office line
  • Allows text messages to an office line
  • Allows me to use my office line remotely
  • keeps track of all calls and messages
  • sometimes calls are spotty and drop
  • hard to figure out how to get assistance for log in issues
Love the ability it gives me to work from home, however calls are sometimes spotty and drop. The ability to use speakerphone needs a little improvement, as sometimes clicking that drops the call.
The texting and voicemail features are awesome!
December 06, 2023

Broadvoice for the win!

Liza Tapia Vaughan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's our company phone system.
  • B-Hive app is great, easy to use
  • Mobile app is really nice. I have my calls ring at both my desk and mobile so I don't miss important calls when I step away from my desk.
  • Great customer support. The difference between our old phone provider who was non US based and Broadvoice is remarkable.
  • I am Administrator for the phones. I wished there was a manual to use for reference.
The sales and onboarding process when we transitioned to Broadvoice was very professional and well managed. When little issues cropped up, they were well handled and caused no stress or strain on me.
December 04, 2023

Thank you Broadvoice

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We switched from our original VoIP provider to Broadvoice because of the lack of support from the old provider. Broadvoice has been great from sales to implementation and now as active users in supporting our business needs.
  • Implementation
  • Customer Service Responsiveness
  • Value for the money
  • Written documentation for administrators. The portal can be tricky to navigate.
I cannot imagine a setting where the service would not be value-added.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Broadvoice for our phone and fax service. We are able to communicate our clients via phone and send private and protected health information with fax capability. During Covid and any emergencies when the office cannot be open we use the b-hive in order to forward calls to our cell phones. This was extremely convenient during Covid.
  • Technical Support
  • Billing Support
  • Clarity of Calls
  • Dependability of service
  • Getting a hold of sales
  • Client outreach to review contracts
  • Explanation of service capabilities
Broadvoice is definitely well suited for small businesses. We are a small firm who is growing and Broadvoice has been able to meet our telecommunication needs seemingly pretty easy. We've never had an issue with clarity of calls and any service disruption has been typically pretty brief. I would imagine that more rural areas where internet isn't as dependable would potentially not be the ideal place for Broadvoice.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Broadvoice is a great tool for my office. I love that I am able to use this system from my work phone as well as my personal phone. They are always able to help when the phones need an update.
  • Multi phone uses
  • Always able to help
I recently had a problem with some of my phones where they were not showing to correct call history. I was able to reach out to Broadvoice and get help almost immediately! The team was wonderful and easy to work with. They also ensured that all phones were up to date and rather than just the one I called about. I loved that they went above and beyond to help with my simple request.
November 17, 2023

Beehive Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Broadvoice (Beehive) is our telephone system that we use in our Independent Insurance Agency. I think our only problem is NOT being able to have a Favorites List (frequently used numbers).
  • Ease of setting up out of office messages
  • frequently used numbers
It's a great product for small offices.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Broadvoice to host cellular numbers for 24 of our self storage locations. I've implemented different routing protocols to achieve the ultimate goal of having all of our numbers under a single SIP trunk. It has simplified communications and goes hand in hand with our PBX system we use to manage, route, forward extensions, etc.
  • Cloud Management
  • Call Routing
  • Phone number implementation
  • Call Recording Management
  • Overall UI of the web interface
  • More graphs/data on incoming and outgoing calls
  • Better notification/alert systems
It's a great company to choose if you have a single company managing 24 locations each with their own unique phone number. It is easy to manage as an IT Manager if you have all phone numbers implemented by Broadvoice as opposed to other cellular providers.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This is especially when our phones are down due to internet issues - we are able to answer calls through this app. It is also useful when we are making calls from somewhere other than the workplace - it shows the call coming from the work place - not our personal number.
  • ability to answer calls remotely at any time
  • ability to answer calls when our physical phone system is down
  • ability to make calls without doing it from our personal line
  • setting away messages is cumbersome
  • there are several apps that work with the system and we have not been able to be consistent with everyone using (and it working for all) the same app
Broadvoice is excellent for someone working remotely but doesn't want to reveal that information to others. You can answer and make calls without the other party knowing you are not in the physical office.

Setting up different voicemail messages to answer when you are out of office is very cumbersome.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have about 175 users spread throughout the state. Some work from home and some work in one of our nine locations. Even before COVID we needed a phone system that was easy to setup and that was mobile. We started using Broadvoice in 2018 after moving away from an on-prem phone system. Broadvoice was able to bring over all of our call flows and phone numbers making it easy for us to migrate over from the existing system.
  • Easy portal interface
  • Helpful tech support
  • SD-WAN solution that works well
  • Mobile app needs to be revamped in my opinion.
  • Getting additional phones that are programmed takes too long I believe.
I think that for the majority of features, Broadvoice does a good job. They make migration very easy when porting over complicated call flows. Most staff, even non-technical staff are able to navigate the portal pretty easily. For users who use the mobile app, they seem to have a hard time with dropped calls and features that are not available on the physical phone in my experience.
October 23, 2023

Broadvoice Review

Score 3 out of 10
Vetted Review
Verified User
Incentivized
We use the B-Hive communication app. It allows us to take calls at camp without being in the office. It works pretty well, and sometimes, it is hard to hear through the app.
  • emails voicemails
  • allows us to take office calls remotely
  • Copying phone numbers in the B-hive app doesn't always work in my experience.
  • It can be hard to hear in the app in my experience.
  • It seems to lag more than just my regular phone service in my experience.
For our working purposes, the app works fine, but in my opinion, I think that other applications can do the same thing. We have office phones that aren't functioning due to not being wired correctly for our buildings, so brand-new phones sit dead without being used.
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