Top tier service and support
We use Broadvoice as our main voice provider, thrilled we can have an extension at the office, mirrored at home office and also use the …
Broadvoice
Top Rated
Broadvoice
Top Rated
Broadvoice
Starting at $10 monthly, 12 or 36 months per seat
View PricingOverview
What is Broadvoice?
Broadvoice aims to simplify communications for small and medium businesses (SMBs) by combining cloud PBX, UC and collaboration features with virtual call center in one Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features.
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Awards
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Top Rated
2022
Best Software
2022
Best Software
2022
Best Software
2022
Best of
2022
Best of
2022
Best of
2022
Popular Features
View all 26 features- Directory of employee names (15)8.888%
- High quality audio (17)8.787%
- Answering rules (16)8.585%
- Message alerts (16)8.585%
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Pricing
View all pricingb-hive Standard Seat - Call Paths
$7
Cloud
per month
b-hive Metered Seat Cloud PBX
$10
Cloud
per month per user
b-hive Pro Seat - Call Paths
$10
Cloud
per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.broadvoice.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $10 monthly, 12 or 36 months per seat
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Broadvoice?
Broadvoice is a cloud communications platform that provides a single tool for voice, video, messaging, and business text, designed to help small businesses provide workflow communication between their teams and customers. It offers price plans for VoIP, SIP, and Contact Center, with options to purchase, rent, or use current devices. Broadvoice provides customized solutions, with features like unlimited international calling, fax, and video meeting. Businesses can work on the go with the Broadvoice mobile app by calling, chatting, or texting from a personal device using a business phone number. Broadvoice's support team will also help users to activate, onboard, train, and ensure success in using Broadvoice services.
Broadvoice Benefits:
- 100% SLA
- 24/7 US-based customer support
- Onsite or paid professional installation
- Dedicated onboarding specialist
- Risk-free cancellation within 30 days
- Multi-level portal administration
- Mix & match seat types
- Integration with Salesforce & Microsoft Teams
- Call path pricing options
- Overhead paging
- HIPPA compliant platform
- Unlimited international calling
- SMB call center features
- Complimentary VoIP readiness assessment
Broadvoice Features
- Supported: Voice Calling – Place and receive calls on any device, regardless of your location.
- Supported: Messaging – Connect with your team with 1:1 and group messaging, and contact your customers using SMS.
- Supported: Video – Meet with up to 50 video participants.
- Supported: Virtual Contact Center – Deliver an exceptional customer experience with call queuing and routing, real-time monitoring, and detailed analytics.
- Supported: SIP Trunking – Preserve your PBX investment and reduce costs by replacing your landline with VoIP.
- Supported: Call Path Pricing – Reduce license costs by paying only for the call volume you need rather than the total number of seats.
Broadvoice Screenshots
Broadvoice Integrations
Broadvoice Competitors
Broadvoice Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Broadvoice Downloadables
- The new workplace will be a hybrid of in-person and virtual, so it’s critical that you have a flexible communications system that can bring your team together—while also creating more meaningful interactions with customers. Broadvoice b-hive provides a single solution for voice, messaging, and meetings to simplify the way you interact.
- As a small-to-medium business, what sets you apart from the competition is an outstanding customer experience. You need to be able to respond quickly and effectively to customer calls. With Broadvoice’s b-hive Virtual Contact Center, you get the tools you need to deliver remarkable customer interactions like a big brand with the ease and affordability of a cloud-based service.
- Good news! You don’t have to rip and replace your existing phone system. Elastic SIP trunking gives you the flexibility to realize the benefits of a modern IP PBX today while enabling you to upgrade to cloud PBX or unified communications solutions in the future.
Frequently Asked Questions
Broadvoice aims to simplify communications for small and medium businesses (SMBs) by combining cloud PBX, UC and collaboration features with virtual call center in one Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features.
Broadvoice starts at $10.
Reviewers rate Hosted PBX highest, with a score of 9.
The most common users of Broadvoice are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
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January 30, 2023
Top tier service and support
We use Broadvoice as our main voice provider, thrilled we can have an extension at the office, mirrored at home office and also use the softphone on our laptops and mobile device without needing to switch accounts. We also have call flows setup so we do not miss a call. A lot of wonderful features including the intercom! The onboarding team was absolutely the best we've encountered, they ask all the necessary questions to make a very smooth and seamless transition.
- Onboarding
- Quality Service
- Customer service
- accurate billing
January 30, 2023
Highly recommend Broadvoice as a phone service
I have used Broadvoice in property management for years now and it is a fantastic system. Broadvoice is easy to use , has plenty of options and customer service is great. I would highly recommend them to anyone looking for phone services.
- Allows me to take phone calls when I'm out of the office.
- The hive app could use a little work.
January 30, 2023
Great Produce and Customer Service
We use Broadvoice with our new phone system and Love it! It has proven to be a Great Investment. I would recommend them and the services they provide. We haven't had any issues and their product is working as promised. We called a few times when we first started using the product to iron out some things on our side but they were very quick to respond and get it taken care of.
- Service
- Great Products
- Responding to trouble calls
- Better Speed
January 30, 2023
Small business User Experience
Broadvoice is used in our office for all of our phones and we use it to communicate with our clients via calls and texts. Broadvoice helps keep us organized and simplifies my job when it comes to listening to voicemails, creating announcements for our phone, recording calls, and blocking numbers.
- Customer Support is available for long hours of the day
- Customer Support never has a long wait
- Broadvoice makes adding announcements for our voicemail easy
- Broadvoice helped us through our set up process so that we always had someone we could ask questions
- It's hard to set up a repeating announcement for one day of the week without the help of customer support.
- Some of the customer support agents are inconsistent with the information they give me
- Some of the customer support agents don't know what they're doing but don't try to transfer me to someone who does.
January 27, 2023
Awesome Company
Score 10 out of 10
Vetted Review
Verified User
We use Broadvoice 24/7. We are a law enforcement agency so we are open around the clock. We have never had any problems with Broadvoice. They are always there to help with any problem that may occur. I would definitely recommend this company to anyone that may be looking to change or who maybe just starting up their business. You will not regret the decision to use Broadvoice. The employees that they have are awesome to work with. They will go above and beyond to help you with whatever issue that you may have.
- They are so kind and thoughtful to your needs. Whatever they maybe.
- We have never lost phone service due to bad weather.
- They are always there for you if you need them for whatever problem that you maybe having.
- The employees are well knowledgeable about the company.
- There isn't thing that I can see that they need to improve on.
January 26, 2023
Great Company Great Product
Broadvoice came to us highly recommended for their reliability, cost effectiveness, and customer service. We have been very impressed with both. The price compared to what we were paying with another company is amazingly much more affordable. I would definitely recommend them to anyone looking for a reliable, dependable telephone service at reasonable prices.
- customer service is excellent
- pricing is affordable
- billing is straight forward and easy to understand
- Call Park: "parking an incoming answered call" VS "putting a call on hold on a particular line" has probably been the biggest change with the most adjustment.
January 24, 2023
Easy to use and cost efficient
I use Broadvoice phone services in 3 different companies. I love the features of their phones and the multiple lines (seats) that they offer
- Great Customer Service
- Provide Great Solutions
- Always available and willing to help when questions or concerns come up
January 23, 2023
The b-hive App Does Not Work on Android Phones
Score 1 out of 10
Vetted Review
Verified User
It would have been to allow office calls on field service cell phones, but it does not function as expected. The b-hive app does not function properly or as advertised on Android system phones. This is a huge disappointment, and Broadvoice should have been truthful about this when selling their product.
January 23, 2023
Broadvoice From a Reseller and User View
This is our internal UCaaS solution, There are desk phones in the office, my remote staff uses the desktop app, we all use the cell phone app. We accept phone, text, fax all to the same number. We have staff that sends and receives text from the computer dashboard and neve gives out there cell phone number. This also allows staff to use personal cell phones without ever exposing their personal cell number.
- Cell phone app. no issues.
- Desktop app. Full soft phone.
- SMS from the cell phone app, desktop app.
- We consider the call center tools "Call Center Lite" it is not very robust.
- Text integration on the b-hive phone app need attention.
- Call forwarding at the desk phone level when on DND is inconsistent.
January 20, 2023
You'll hear voices with Broadvoice
Score 9 out of 10
Vetted Review
Verified User
This service has so far been wonderful. It is seamless in phone calls, faxes and easy for all associates to use. No more delayed calls, no more dropped calls and very easy to look on the computer and get names and numbers for all calls coming into our store. The headset that goes with the phones are comfortable and are very easy to use, so I can be anywhere in the store and easily answer calls.
- Customer service has been outstanding so far
- Communication is seamless
- Fax program is excellent
- The first time with customer service on day 2 it was hard to get someone to call me back.
- You need to realize that all companies are different in size, they assumed we had a large sales force so the set up didn't really work for us...but they fixed it
December 28, 2022
Great service from Broadvoice.
We are a logistics company, 80% of our business is handled over the phone. It's been very useful that the calls go directly to each of our sales representative cell phones if the call cannot be answered on time at the office, we don't need to worry about missed calls due to someone stepping out of the office. Another nice service is that we will get an email when there's a voicemail left on our extension.
- They respond our question quickly
- Attentive to our needs
- Phone service is easy to use and very practical
- When our phones were installed, we didn't get a tutorial on how to use them, so it took me a few days to understand the system. A first-time starting tutorial would be nice.
December 23, 2022
Wish the implementation was better and representatives knew more about the product they were selling
The desktop app does not always work.
- Click to dial to the handset
- Contact manager
- The desktop app does not work all the time in the click-to-dial feature. Sometimes it times out and requires the number to be dialed again. This has started occurring since we reinstalled Yiptel replacing Bhive.
December 17, 2022
Easy rollout and intuitive system
Broadvoice has been very helpful with rolling out our VOIP solution to all of our users. Knowledgeable technicians and a great activation team. As an end user the services are easy to use. And as an administrator for the system, it is simple to set up rules for groups and individual users to achieve the best operation of the phones.
- Technical Support
- Interface ease of use
- Great Pricing
- Continuity of Business between representatives
December 15, 2022
Great Cloud-Based Phone System
We use Broadvoice phone service in six buildings across our Township. It is a robust phone service that allows us the flexibility of having a unified phone service and no expensive PBX servers to maintain.
- Phones are plug and play with a standard Internet connection.
- The administration website is very easy to use and configuring and reconfiguring the system is very easy. It is available from any web browser and I can update our system from anywhere.
- When issues to pop up, their support is very helpful and resolves matters in a timely fashion.
- Some of my users would prefer more voicemail functionality from their phone vs. having to use the login portal to certain tasks (like changing their PIN).
- Regular annual account checkups from a sales or customer service rep would be nice to make sure we're getting the most out of new features.
December 15, 2022
Exceptional VOIP Platform with Strong Support and Easy Config!
We use Broadvoice for our call attendants, meeting rooms, routing calls to various departments based on specific needs, and integrating with other systems for relationship management. Broadvoice solves integration complexities and simplifies our process of using one primary application for all engagement activities. Our business performance has increased by ~30% using pre-packaged workflows.
- Simple User Interface with Configurable Options
- Integrates with 3rd Party Providers
- Easy to Manage
- Strong Support Team
It is straightforward from my end of operations. I do wish the voicemails could be read in text format as well as the option to listen too. The majority of times, it is more friendly to read than listen or dial into messages from the phone system. It is easy to forward to another destination within the clinic, i.e., the billing department, nurses, and management. However, the network does lose a lot of service, with multiple drops throughout the day. We have had an ongoing ticket to get resolved, and keeps getting pushed to our equipment or line. However, no other issues with any other application we have.
- Friendly website
- No glitches
- Simple operations
- Voicemails turned to Text
December 13, 2022
Broadvoice Support Makes The Difference
Our team of 12 started using Broadvoice this year to fulfill our VOIP needs within the office. The old phone system was hosted by our local cable provider and was severely lacking in features. One of our main goals was to find a way to receive calls and texts through our main office line while we are outside of the office on our cell phones, which Broadvoice handles perfectly. I would say the transition to VOIP was painless and the Broadvoice team was a pleasure to work with.
- Easy to navigate web based portal
- Incredible support team
- Quality is great but the price is higher than some competitors
December 13, 2022
Business with Broadvoice
This is our phone system; we use it daily for calls, voicemails, etc. We haven't had the system for a full year yet, so still learning as we go. The training was good; however, it's a lot of information in a short amount of time. I still need to review how to set up various messages in the system so that I can pick and choose the appropriate one when needed. I also need to find out how to forward calls to my cell phone when the office is closed for vacation. The system itself has been great! I know there are a lot of features that we aren't using yet, but the more comfortable we get, the more we will incorporate these features.
- Training was great; however, a lot of information in a short amount of time
- I know that they are available if I need assistance
- Telephone system is great
- 3-month or 6-month follow up with training-just a quick review
- Don't understand the fax system; however, have another way to fax
December 07, 2022
Bad Connection/User Friendly
We use Broadvoice in our organization for our phone systems. We have nine phone lines in our office. The problem I have experienced is the phone line randomly disconnecting and being out of service. When this happens, I have to unplug the ethernet from the phone and plug it back in. This, then, causes an interruption with the internet service shutting down all programs that are up. When the issue was brought up to a Broadvoice technician, they did not take responsibility for the issue and redirected us to our IT team. When we try to get assistance with the issue from our IT team, our IT team and Broadvoice just go back and forth with no resolution. This happens at multiple stations throughout our office.
- Ease of use for the online "b-hive connector" website.
- Connection issues
December 03, 2022
Great VOIP vendor that delivers on what they promise!
We used an older Avaya system that was hard to manage and depended heavily on our support vendor for minor changes/fixes. After many issues that would go unresolved and affect our users directly, we decided to move to Broadvoice. Once the system was implemented all our issues were resolved and our users were delighted with Broadvoice. We use Broadvoice for all our VOIP services and utilize the B-Hive app for remote work which makes managing calls a breeze.
- VOIP
- Mobile App
- Remote Work
- Clear Calls
- Call Reports
- Ease of Use
- N/A
December 02, 2022
Broadvoice makes talking easier
We use Broadvoice as our phone service provider and also for leasing phones. Broadvoice has helped us be more fluid with our operations, you can now reach people when they are not at their desk by using the mobile app. Calls can also be placed as if you were on premises when you are not. We also have made good usage of the auto attendant feature and the business hours for routing calls.
- transfers
- ease of configuration
- routing calls effectivly
- onboarding was not as smooth as I had hoped
- some email conversations were confusing
- setting up temporary forwarding is difficult and has potential for user mistakes. ( think vacation forwarding with an automatic start and end date)
November 29, 2022
BROADVOICE MAKES YOUR JOB EASIER
We use Broadvoice in our organization for the telephone service for all our branches/locations. We are very happy and satisfied with Broadvoice! All the staff/employees/tech support team is awesome, nice, friendly and very professional and knowledgeable. We are very satisfied with the phones we are using POLYCOM, we love all the benefits and features the phones offer. We are extremally happy we have Broadvoice as our phone provider!
- CUSTOMER SERIVICE
- EXCELENT QUALITY OF EQUIPMENT
- STAFF SUPER FRIENDLY
- STAFF VERY KNOWLEDGABLE
- WILL LIKE TO LEARN HOW TO COMBINE MORE THAN ONE CALL INTO THE SAME CONVERSATION.
November 29, 2022
Great experience with Broadvoice
We use Broadvoice phone systems for our health practice. We find the service easy to use and affordable. The system provides remote access so calls can be routed to cell phones when the office is closed. We can also make calls from our personal cell phones and have it appear as coming from the office number for privacy.
- Great customer service
- Easy and convenient set up when adding new extensions
November 28, 2022
Only Broadvoice delivered for us
We use Broadvoice as our phone system. One would expect all VOIP providers to be about the same, but we've found Broadvoice to be vastly better than competitors in terms of call quality, phone options, set-up and ongoing support.
- Call quality
- Range of supported phones
- Set-up and ongoing support
November 08, 2022
Broadvoice phone system
We have had a great experience with this system
- Sends all voicemails to email messages
- Rolls seamlessly to our cell phones
- Allows us to call back through the system while we are out of the office.
- When you have a problem, you do have to wait on hold for service for quite a while