Comprehensive IT Infrastructure Monitoring Software
February 02, 2019
Comprehensive IT Infrastructure Monitoring Software
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with CA Unified Infrastructure Management
CA UIM is being used for proactively managing our Infrastructure including network, server, storage, databases, and applications. UIM provides advanced analytics and proactive trending reports to quickly troubleshoot root causes. Supports a simplified installation and deployment process with a step-by-step visual wizard which makes it easy to work with different departments. You can build your own dashboards which can provide management and the NOC a single pane view of all critical services and the entire infrastructure.
- Ease of management
- Unified platform
- Depth of infrastructure management. Has numerous probes which can help you monitor every aspect of your environment.
- Better Integration with Incident Management Tool, For instance CA ServiceDesk Manager (CA SDM)
- Log Aggregation and reporting on the Log Aggregation
- More Options with event management, better event correlation.
- Provided Root Cause Analysis. Improves your MTTR.
- Tracking SLA's with service providers.
- Very configurable. Lightweight agents. Ability to monitor a variety of applications, services, and servers.
- Ability to create custom dashboards for management and NOC. You can use your own DB queries. Very intuitive.
CA UIM is a perfect replacement for NSM and eHealth. Provides more options and continued support from the vendor.
Using CA Unified Infrastructure Management
50 - Infrastructure and Application
5 - Monitoring Experience with different tools, knowledge of SNMP, WMI and scripting.
- Alert on critical services
- Automatic incident creation
- Root Cause Analysis, fault isolation
- Dashboards and reporting
- Custom scripting
- Dashboard to display service availability
- Determine SLA's
- Reach out to other departments for additional monitoring.
- Automatic Incident closure when the alert is cleared. Need to work on this requirement.
- Reports to business to display KPI's and what factors affect our SLA's with other vendors.
Evaluating CA Unified Infrastructure Management and Competitors
Yes - CA Unicenter Network and system management
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Existing Relationship with the Vendor
Cost and benefit analysis. Feasibility study.
CA Unified Infrastructure Management Implementation
- Implemented in-house
Yes - DEV, test, and production.
Change management was a small part of the implementation and was well-handled
- Configuring agents on Linux Hosts
- SNMP OID polling for certain vendors. This was eventually resolved.
CA Unified Infrastructure Management Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Problems get solved Kept well informed Immediate help available Support cares about my success | Escalation required |
Provided support during an upgrade to a newer version.
Using CA Unified Infrastructure Management
| Pros | Cons |
|---|---|
Like to use Easy to use Well integrated Consistent Quick to learn Feel confident using | Requires technical support Cumbersome Lots to learn |
- Alerting
- Dasboards
- Reporting
- Log Aggregation