Item: Broadcom DX Unified Infrastructure Management
Rating: 9
Author: Verified User

Overall Satisfaction with CA Unified Infrastructure Management

Use Cases and Deployment Scope

CA UIM is being used for proactively managing our Infrastructure including network, server, storage, databases, and applications. UIM provides advanced analytics and proactive trending reports to quickly troubleshoot root causes. Supports a simplified installation and deployment process with a step-by-step visual wizard which makes it easy to work with different departments. You can build your own dashboards which can provide management and the NOC a single pane view of all critical services and the entire infrastructure.

Pros and Cons

Pros

Ease of management
Unified platform
Depth of infrastructure management. Has numerous probes which can help you monitor every aspect of your environment.

Cons

Better Integration with Incident Management Tool, For instance CA ServiceDesk Manager (CA SDM)
Log Aggregation and reporting on the Log Aggregation
More Options with event management, better event correlation.

Return on Investment

Provided Root Cause Analysis. Improves your MTTR.
Tracking SLA's with service providers.
Very configurable. Lightweight agents. Ability to monitor a variety of applications, services, and servers.
Ability to create custom dashboards for management and NOC. You can use your own DB queries. Very intuitive.

Alternatives Considered

CA Unicenter Network and Systems Management, CA eHealth, CA Spectrum, SolarWinds Network Performance Monitor and Kaseya Network Monitor

CA UIM is a perfect replacement for NSM and eHealth. Provides more options and continued support from the vendor.

Other Software Used

SolarWinds Database Performance Analyzer, SolarWinds Kiwi Syslog Server, SolarWinds Log & Event Manager, Smartsheet, ServiceNow, CA Service Desk Manager

Likelihood to Recommend

Deep monitoring of physical network, cloud, and application environments. Application Monitoring. SNMP Monitoring and polling custom Mibs (very impressive). Custom Monitoring using scripts. Supports Heterogeneous Environment. The probes give you the flexibility to monitor almost everything and not wait on the vendors for certification unlike the older CA products (CA eHealth). Better Event Management. Does not provide you the correlation options, which other, products like Splunk (SIEM), have to offer. Still, it has enough options.

Alert on critical services
Automatic incident creation
Root Cause Analysis, fault isolation
Dashboards and reporting

Innovative Uses

Custom scripting
Dashboard to display service availability
Determine SLA's

Future Planned Uses

Reach out to other departments for additional monitoring.
Automatic Incident closure when the alert is cleared. Need to work on this requirement.
Reports to business to display KPI's and what factors affect our SLA's with other vendors.