Comprehensive IT Infrastructure Monitoring Software
February 02, 2019

Comprehensive IT Infrastructure Monitoring Software

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CA Unified Infrastructure Management

CA UIM is being used for proactively managing our Infrastructure including network, server, storage, databases, and applications. UIM provides advanced analytics and proactive trending reports to quickly troubleshoot root causes. Supports a simplified installation and deployment process with a step-by-step visual wizard which makes it easy to work with different departments. You can build your own dashboards which can provide management and the NOC a single pane view of all critical services and the entire infrastructure.
  • Ease of management
  • Unified platform
  • Depth of infrastructure management. Has numerous probes which can help you monitor every aspect of your environment.
  • Better Integration with Incident Management Tool, For instance CA ServiceDesk Manager (CA SDM)
  • Log Aggregation and reporting on the Log Aggregation
  • More Options with event management, better event correlation.
  • Provided Root Cause Analysis. Improves your MTTR.
  • Tracking SLA's with service providers.
  • Very configurable. Lightweight agents. Ability to monitor a variety of applications, services, and servers.
  • Ability to create custom dashboards for management and NOC. You can use your own DB queries. Very intuitive.
CA UIM is a perfect replacement for NSM and eHealth. Provides more options and continued support from the vendor.
Deep monitoring of physical network, cloud, and application environments. Application Monitoring. SNMP Monitoring and polling custom Mibs (very impressive). Custom Monitoring using scripts. Supports Heterogeneous Environment. The probes give you the flexibility to monitor almost everything and not wait on the vendors for certification unlike the older CA products (CA eHealth). Better Event Management. Does not provide you the correlation options, which other, products like Splunk (SIEM), have to offer. Still, it has enough options.

Using CA Unified Infrastructure Management

50 - Infrastructure and Application
5 - Monitoring Experience with different tools, knowledge of SNMP, WMI and scripting.
  • Alert on critical services
  • Automatic incident creation
  • Root Cause Analysis, fault isolation
  • Dashboards and reporting
  • Custom scripting
  • Dashboard to display service availability
  • Determine SLA's
  • Reach out to other departments for additional monitoring.
  • Automatic Incident closure when the alert is cleared. Need to work on this requirement.
  • Reports to business to display KPI's and what factors affect our SLA's with other vendors.
Meets our business requirements

Evaluating CA Unified Infrastructure Management and Competitors

Yes - CA Unicenter Network and system management
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Existing Relationship with the Vendor
Cost and benefit analysis. Feasibility study.

CA Unified Infrastructure Management Implementation

Plan it out based on your requirements.
Yes - DEV, test, and production.
Change management was a small part of the implementation and was well-handled
  • Configuring agents on Linux Hosts
  • SNMP OID polling for certain vendors. This was eventually resolved.

CA Unified Infrastructure Management Support

Exceed Expectations.
ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Escalation required
Provided support during an upgrade to a newer version.

Using CA Unified Infrastructure Management

Easy to configure and use.
ProsCons
Like to use
Easy to use
Well integrated
Consistent
Quick to learn
Feel confident using
Requires technical support
Cumbersome
Lots to learn
  • Alerting
  • Dasboards
  • Reporting
  • Log Aggregation