Scalable Call tracking Software
June 25, 2021

Scalable Call tracking Software

Jorge Peralta | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with CallRail

CallRail is our call tracking software solution for our PPC department, we work with 500+ clients and manage their phone leads for them. This tool allows us to set up, optimize and monitor our client's PPC phone leads in a very efficient and intelligent way which is translated into one more added value for our clients.

Pros

  • Call Transcripts
  • Source data
  • Integrability
  • Pricing

Cons

  • Customer Service
  • Search term reports
  • Spam Call detection
  • Google Ads call tracking
  • Reporting Integrations
  • Dynamic Website Call Tracking
  • Call recording
  • Cost efficiency
  • Quick Set-up
  • Quick Integrations
CallRail has offered us the best solutions so far in terms of multiple aspects. #1 is scalability, we are a growing agency, we see clients come and go, CallRail has made it easy and efficient with new accounts being onboarded, UI backs up this process. Also, the multiple integrations it offers, has allowed to keep up with our clients as all clients use different tools and software, so partnering with a company with all these integrations has been a good investment.

Do you think CallRail delivers good value for the price?

Yes

Are you happy with CallRail's feature set?

Yes

Did CallRail live up to sales and marketing promises?

Yes

Did implementation of CallRail go as expected?

Yes

Would you buy CallRail again?

Yes

UI is pretty good, having tons of clients in our PPC agency requires a lot of organization and time efficiency. CallRail makes it very efficient and productive with most of the features, account levels, and UI friendliness. So far so good with the overall service. Our clients are happy with their call leads reports.

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