Item: CallRail
Rating: 9
Author: Verified User

Overall Satisfaction with CallRail

Use Cases and Deployment Scope

We use CallRail to monitor not only the frequency of phone calls and to which community, but it is also used in training and development, to make sure we are asking the right questions, assessing our clients needs, and getting them in front off the correct people. We use it on a daily basis.

Pros and Cons

Pros

Record conversations
Show the number of times a particular person has called
Show trends with frequency of phone calls and length to a certain number

Cons

I think the workflow set up is difficult to use
When lines are forwarded sometimes it cuts off

Most Important Features

Call recording
Call tracking
workflow

Return on Investment

I can work with my team on being better communicators and asking questions to engage our prospects
I can see what communities may need more love and/or signage due to lack of phone calls

Alternatives Considered

I have not used a product like CallRail

Key Insights

Do you think CallRail delivers good value for the price?

Yes

Are you happy with CallRail's feature set?

Yes

Did CallRail live up to sales and marketing promises?

Yes

Did implementation of CallRail go as expected?

Yes

Would you buy CallRail again?

Yes

Other Software Used

HubSpot CMS Hub, Zillow

Likelihood to Recommend

CallRail works well for us being a home builder. I advertise my CallRail phone numbers and can easily change the phone that is it routed to if someone is on vacation or no longer works at that location. It is another source to allow me to show what communities have more or less traction than others. I can also listen back to the recorded conversations and use it as a training tool with my team, or to recognize someone for doing a great job.

Comments

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Highly recommend!