CallRail Review
January 06, 2023

CallRail Review

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with CallRail

We tried using CallRail for marketing purposes on 2 different websites.
  • Proving Virtual Numbers
  • Phone Tracking
  • Call Reports
  • Customer service speed of processing request
  • Process mistakes faster

Do you think CallRail delivers good value for the price?

No

Are you happy with CallRail's feature set?

No

Did CallRail live up to sales and marketing promises?

No

Did implementation of CallRail go as expected?

No

Would you buy CallRail again?

No

In my experience, we signed up with CallRail and noticed after the second month that we were charged 3 times the signed-up amount. I believe services were charged for those that were never set up. In my experience, after calling Beginning (December 2022) in and complaining nothing happens. Did a follow-up call about 2 weeks later (mid-December 2022), and nothing changed, I believe. At this time we canceled the service. In my experience, we did another follow-up call 5 weeks later (beginning of January 2023), but still nothing. I believe they talk nicely on the phone but seem to ignore requests and not process them. Whatever the reason is, this is not acceptable I believe. In my opinion, this is not trustable Company. From my point of view, I don't trust them with your credit card information. I believe they add random charges and services. Because of my experience, I believe I will start a fraud case with the bank.