Item: CallRail
Rating: 10
Author: Verified User

Overall Satisfaction with CallRail

Use Cases and Deployment Scope

we use it to track all calls and to listen to call recordings. we love it for marketing purposes and quality control. we use it to see what marketing channel a caller came from

Pros and Cons

Pros

call tracking
call recording
tracking number generator

Cons

customer service
expensive

Return on Investment

It helps us track which marketing channels are working
It helps us track which marketing channels are general money, and qualified case cases

I give this rating because it's really easy to use. It's really easy to learn in a very easy interface. I think also, it's easy to train people on using and everything kind of coexist in one software.

Alternatives Considered

RingCentral Contact Center

We chose to use CallRail because it could create tracking numbers when in RingCentral it's more of just a call over Internet provider

Key Insights

Do you think CallRail delivers good value for the price?

Yes

Are you happy with CallRail's feature set?

Yes

Did CallRail live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of CallRail go as expected?

Yes

Would you buy CallRail again?

Yes

Likelihood to Recommend

its great for when you need to know what marketing channel and lead came from. We use it to track Google business profile calls calls from our website calls from a contact form calls from our Google local service ad so it's really great for people that have different marketing channels and wanna know where they came from. It's not good for people that only have one number and don't have call trackers on.

Comments

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I love CallRail