Best for synthetic monitoring.
April 22, 2023

Best for synthetic monitoring.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Catchpoint

Catchpoint is used for monitoring our platform and its performance. Synthetic monitoring is the most helpful feature as it solves the UI monitoring problem. Catchpoint is used across our organization to monitor the core platforms and websites. It helps us quickly identify performance issues and improve the user experience.

Pros

  • Synthetic Monitoring.
  • Analytics
  • Great customer support.

Cons

  • Alerting ways can be improved.
  • UI can be improved.
  • Script language needs more documentation.
  • Real-time website monitoring reduces downtime by quick alerting.
  • Performance monitoring helps improve our customer experience.
  • Manual resources and time saved.
Catchpoint's customer support has been very impressive. They are always available when we needed help with setting up any tests that may also include help with scripting. They held an in-person workshop in our office to help train our internal resources with the scripting, dashboards, and metrics.
Catchpoint is very easy to set up and we could almost immediately start setting up monitoring tests in the tool. It was easier to set up alerting and onboard more tests in a short span of time. We started noticing immediate results with our synthetic monitoring tests and were able to identify performance bottlenecks in our websites.

Do you think Catchpoint delivers good value for the price?

Not sure

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Catchpoint go as expected?

I wasn't involved with the implementation phase

Would you buy Catchpoint again?

Yes

Catchpoint is best suited for synthetic monitoring. It helps navigate through complex websites and gather metrics. Analyzing the metrics is much easier with Catchpoint dashboards. It is a great tool for monitoring performance of the system and is well-suited if the system needs constant performance monitoring.

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