Catchpoint Reviews

6 Ratings
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Score 8.2 out of 100

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Reviews (1-3 of 3)

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February 28, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Catchpoint is used across our eCommerce platform to address the synthetic monitoring approach on web platforms
  • Reporting
  • Customized scripts
  • Real user monitoring
  • Pricing for running on multiple servers
Last-mile and backbone synthetic monitoring are appropriately covered, while different metrics can be derived in reports and dashboards
Whenever asked for, the representatives would jump onto a call and help us out with ongoing issues without any trouble.
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October 15, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
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Catchpoint is used across multiple departments to analyze overall site performance.
  • Catchpoint's analytics capabilities are great, intuitive to use, great slicing and dicing of data.
  • Catchpoint's customer success efforts improve the overall value we get out of the platform.
  • Would like Catchpoint to replace awful canned scheduled reports with customized ad-hoc reports built from the Performance tab.
  • Pricing for Catchpoint Points is too high. Limits the number of tests we use.
Excellent performance monitoring platform. As an ex-Keynote customer and an ex-Gomez customer, we are uniquely positioned to compare the available platforms.
Catchpoint support personnel and the large valuable repository of documentation are impressive. Very helpful.
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September 12, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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The QA team uses Catchpoint to monitor our company's site. We have jobs running all the time, but we also run the tests on Catchpoint before and after every release and every deploy. It helps us check for the sanity of our site and systems in a quick and effective way.
  • It's a powerful tool.
  • It has many useful functionalities.
  • It has support for different kinds of tests.
  • It has an excellent support team.
  • They could provide better technical training material.
  • The interface is not user-friendly.
It's an excellent tool for monitoring results and looking for failures, errors, or abnormal behavior in your applications; also, you can configure alerts to be sent to the appropriate person in case of failures. It can be used to run a smoke test so you can save some time. It's not the appropriate tool to run regression testing.
Every time that I have required help from the support team, I have had quick and clear answers. They have helped me until I'm satisfied, even if this took several days or even weeks. The support is excellent for both, simple (like finding an option or functionality), and more technical and suited to complicated questions (like fixing a script). They offer different levels of support and different ways to contact the support team through chat, email, phone and calling (where you can also share your screen if it's necessary).
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What is Catchpoint?

Catchpoint, from Catchpoint Systems in New York, is a digital experience management solution that allows the user to proactively monitor, analyze & troubleshoot the performance of all digital services and the experience of end users, including customers & employees, wherever they are located. Additionally, Catchpoint custom monitors can be deployed in a variety of roles, such as VoIP monitoring, database monitoring, or for correlating customer sentiment with network and application performance.

Catchpoint Technical Details

Operating Systems: Unspecified
Mobile Application:No