Catchpoint

Score8.7 out of 10

127 Reviews and Ratings

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Catchpoint

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What is Catchpoint?

Catchpoint is an Internet Resilience solution offering services for retailers, Global2000, CDNs, cloud service providers, and xSPs that help increase their resilience by catching any issues in the Intenet Stack before they impact their business.

Categories & Use Cases

#1 most frequent

Information

22.8%

69 installations of 302

#2 most frequent

Professional, Scientific, and Technical Services

18.9%

57 installations of 302

#3 most frequent

Manufacturing

7.9%

24 installations of 302

Ben Saitz View profile

CCO in Customer Service at Netskope (1001-5000 employees employees)

Use Cases and Deployment Scope

In our organization, we use them for synthetic monitoring . Across all of our apps and data centers. We are global and have a many apps and Catchpoint is a great part of our performance monitoring systems.

Pros

reliable
great service
awesome innovation
CEO visionary

Return on Investment

ROI
ongoing features to meet needs
expansion of footprint

Verified User

Director in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

We use Catchpoint to perform synthetic checks of different (SasS) platforms in different regions. The business problem that Catchpoint addresses is the observability of a SaaS application from different regions, providing us with a lot of details such as availability, web response time, latency in different regions. If a problem/alert happens, it notifies the specified teams that will start to investigate why the problem/alert was triggered, which helps to minimize the time to get the right people to work and fix a production problem.

Pros

Catchpoint is really good at synthetic tests from edge, as it contains checks for DNS resolution, certificate expiration, api monitoring and more.
Catchpoint is also good in performance troubleshooting, helping to identify where the slowness is (in my cloud or in my customer ISP) as well as identify where package loss begins/happens.
Catchpoint is also good on capturing end-user page load results and present perfomance metrics that helps the engineering teams to identify and solve them properly.
The past thing that I know that Catchpoint can do, but I am not using it, is to integrate with my Incident Response Team to help pinpoint the issue quickly. But its something that my team is investigating.

Cons

The UI is not very intuitive and requires a few tries to understand where you can find the feature that you are looking for.
The performance metrics from synthetic tests are good, but sometimes it provides the wrong information, for example the web response time gets confused with the time of the test is self and I would like to see a report with the URLs that were used per step in the test and web response time that was taken in each one of the URLs, per region.

Return on Investment

Positive impact: to identify the web response time per region, and in which URL takes the most to load. That is super important when identifying performance in the UI and fix them.
Positive impact: to identify a big latency in one region which was just used a canary to observe its usage/behaviour first, and after a few hours we could see it was not going as expected.

Alternatives Considered

Datadog, New Relic and Checkly

Other Software Used

Datadog

Verified User

Employee in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

We're using Catchpoint for synthetic monitoring for our E-commerce websites, utilizing Web and API test types as well as fully scripted Transaction tests. Alert notifications via email and webhooks are very useful being the first point of incident interaction. We're using the scheduler to manage various test schedules and node groups to load balance between pre configured nodes across many geographical points to ensure global reliability.

Pros

Nodes group balancing
Alert configuration and notifications
Transaction script config with full customization
Customer support and ongoing communication

Cons

Visualization and Dashboarding setup and maintenance
Data export via API
Pricing model

Return on Investment

Faster time to acknowledgement
Much less investigation needed with the visibility the platform has provided during incidents
Sending incident updates via Alert notifications

Prabhat Nayak View profile

Sr Devops Engineer in Engineering at Here Technology (5001-10,000 employees employees)

Use Cases and Deployment Scope

We use Catchpoint for proactive monitoring of application performance, availability, and user experience. It helps us detect and resolve issues before they impact users, optimize service reliability, and monitor third-party dependencies. Our use case includes synthetic monitoring, real user monitoring (RUM), API monitoring, and cloud/network performance tracking, ensuring seamless digital operations.

Pros

Synthetic Monitoring.
Real User Monitoring.
Network & Cloud Performance Monitoring.
Root Cause Analysis & Alerting.

Cons

Complex Setup & Configuration.
Alerting Noise & Customization.
Dashboard Customization & UX.

Return on Investment

Reduced Downtime & Faster Incident Resolution.
Improved User Experience & Retention.
Cost Savings Through Performance Optimization.

Alternatives Considered

New Relic and Datadog

Other Software Used

Atlassian Jira, Nagios XI, OpsGenie

Nathan (Fanyang) Kong View profile

IT Consultant in Information Technology at SAP (10,001+ employees employees)

Use Cases and Deployment Scope

We use Catchpoint to conduct transaction/playwright tests, and monitor the performance, by using different nodes across all over the world. We care about around-the-world coverage, and the performance differences. This is how the Catchpoint meets our use case, and we utilize nodes locations, and detail waterfall chart to understand the performance overall.

Pros

node location
easy to write the script
no downtime
details of the performance
good chart/visualization

Cons

Scripts, like transaction and playwright, not stable
very easy to fail my case, without legit reason
no version control, this is a huge pain point for me
lack of organizations of the project

Return on Investment

fewer outages
very easy to identify the issue of performance bottleneck

Alternatives Considered

Dynatrace

Other Software Used

Dynatrace, Jenkins

Catchpoint

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