Celonis offered the ability to automate areas where repetitive actions involved an employee
January 07, 2022

Celonis offered the ability to automate areas where repetitive actions involved an employee

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Celonis

Celonis gave us insights into our business that we didn't have before. These insights allowed us to analyze some of our processes more completely and identify work that could be automated. Having the data to support these process automation ideas made getting approval to move forward with them much easier. We were able to build a solid business case with actual data. The business value architects have helped us find areas of opportunity to investigate, based on the data that is available. Isolating specific cases that were outside the preferred process flows and ideas to look into based on their experience with other companies.

Pros

  • The product outline the actual process flows using the available data sources.
  • Able to create dashboard views that drove solid business cases using actual data and process flows.
  • As a new user it was easy to understand and use

Cons

  • I am not run a crossed anything as of yet still be in a new user.
  • We have been able to automate areas where employees were manually processing billing exceptions. Through this automation, we were able to get bills to our customers quicker and eliminate repetitive actions involving an employee.

Do you think Celonis delivers good value for the price?

Yes

Are you happy with Celonis's feature set?

Yes

Did Celonis live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Celonis go as expected?

Yes

Would you buy Celonis again?

Yes

We utilized it in many areas of our business from accounts payable, billing, collections, new sign-ups, and customer job estimates.

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