Ceridian Dayforce review
October 25, 2018

Ceridian Dayforce review

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ceridian Dayforce

Our organization uses Ceridian Dayforce Payroll module only and it is used for the North America business. It is used to process payroll and interface all required payroll related information with other third party vendors.

Pros

  • Good account managers - very responsive and understand the system well
  • Support team is very detailed and organized in their approach to solving problems.

Cons

  • It needs a better way of prioritizing "ideas" submitted on the portal and communicating the status - we find that many of our ideas are crucial to us but we have no idea how they rank on the priority list
  • Needs a better way of communicating with the customer when there are critical interface errors or system shutdowns
  • The support team needs to be educated more on the business processes that are followed as part of all the integrations
  • Continuous payroll calculation has been beneficial. The first year after implementation was very tough with tons of support tickets and it has taken a long time to become stable, we are not fully there yet but we do see an improvement.
It helps with the tax related information that is stored in Dayforce.
We haven't had one system with all the modules so we have had integrations between different applications.
Continuous calculation of payroll works very well and is beneficial.

Dayforce Feature Ratings

Pay calculation
8
Support for external payroll vendors
8
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
8
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
Not Rated

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