Ceridian Dayforce HCM
November 20, 2018
Ceridian Dayforce HCM
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ceridian Dayforce
Our entire organization uses Dayforce HCM. We use payroll, HR, and Time modules. The product significantly streamlines internal processes and reduces the need to paper. Although the processes are still initiated by HR and subsequently concludes with HR, each department has an active role in executing tasks within Dayforce which also reduces workload in HR.
Pros
- Capturing as much data digitally within Dayforce as needed by our organization is a plus. It is a one stop location for much of our data
- Streamlining work processes between department although HR is still at the core of the processes, many tasks can be competed within the other departments
- Customer support is a huge strength, as Ceridian recognizes the importance of responding to customer issues, even if at first the mark is missed, support will see the matter through to conclusion
- Local support is an even greater strength as there is a personal connection that is very important to our company
Cons
- Already addressing it, but get rid of Silverlight
- Consistency in customer support's knowledge base. Depending on who you get, your issue may not be received/interpreted the same by the next support tech
- Difficult, but managing customers who do not have technical or IT resources and time to wholly understand and embrace enhancements in the product at each upgrade
- Definite improvement in workflow efficiency
- Could probably do more with reduction of paperwork but getting the immediate issues address has not give much time to review such opportunities
In 2010, ADP Workforce Now was superior to product offerings by Ceridian so we left Ceridan after 30+ years. As explained to our sales rep at the time, we were looking for an integrated solution. Although ADP was not a single-platform solution, from the user perspective, Payroll and Time worked like an integrated solution although there were additional steps involved in transferring data between modules. ADP service was terrible though and deteriorated throughout the 5 years we used their product, which resulted in the ultimate decision to return to Ceridian, which then included Dayforce. On a technical level, Ceridian caught up with and bypassed ADP, so returning to Ceridian was not a difficult decision aside from cost.
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