Overall Satisfaction with Ceridian Dayforce
We use Ceridian as our only HR/Payroll Software. All employees and supervisors use Dayforce for Scheduling, Time and Attendance and Recruiting and Onboarding. We are using Performance Management as well. The software has made all of the changes that had to happen in 2020 very manageable. We love the single software platform and are looking forward to expanding our features.
- Excellent Support Team
- User-Friendly Platforms
- Fabulous Implementation Teams
- Great Customer Engagement
- Reporting could be expanded
- Need all features/fields to be able to be customized for company needs
- We saw serious cost saving when we first converted to electronic schedules across our organization. Over/under scheduling to budget was a very big problem.
- We have no more paper forms, everything in Payroll/HR is electronic and retrievable immediately if needed.
All enrollments are electronic from Benefit to tax filings. It allows up to stay in compliance without keeping track of paper. The electronic scheduling allows for better tracking of schedules to budgets and where the Overtime is happening in live time. The auditing feature in Timesheets allows us to follow where changes are being made and managers can see payroll information in up to the minute calculations.
We have many shared employees across 33 centers. It allows us to effectively schedule, track and adjust these staff as they move from place to place all while keeping a close eye on potential overtime in our association. Reports can be run that allow a manager to see if an employee that is shared is going to end up being over in hours if they use them to fill a shift and can make better more informed decisions about who to schedule where and when.
- UKG Pro (formerly Ultimate Software UltiPro)
We had been using Ultimate before we fully converted to Ceridian. The difference is amazing. We love being in a single system and Ultimate could not provide electronic scheduling and that feature was a big seller for us. With 2800 mostly part time hourly employees it is critical that we be able to track schedules across many locations and departments in real time.
Dayforce Feature Ratings
Using Ceridian Dayforce
3000 - All employees, and management. We are a non-profit childcare and health and wellness business. We use Dayforce for all HR and payroll functions as well as recruiting and on-boarding of new hires. Since all employees use Dayforce the business functions represent hourly staff on up through the CEO and include Benefits, Payroll, Finance, Marketing, VPs and other management.
2 - Our internal support includes IT and a core power user. Everything else is supported through Ceridian directly and their support team. We do not have an HRIS manger. The IT manages that time clocks and the hardware that is in our centers for employee use. The power user manages everything else and takes care of any software changes that can be made in house.
- Time and Attendance
- Payroll
- Human Resources
- with report creation we are able to track job changes more clocely
- we are able to give former employees access to earning statements and year end forms, alleviating the need for payroll to handle those
- With additional modules we may start looking at compensation management
Evaluating Ceridian Dayforce HCM and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Analyst Reports
The single most important factor in our decision to go to Dayforce several years ago was that they offered integrated electronic scheduling. We are a large organization that has over 30 locations and often share employees between those locations and needed a way for everyone to be able to schedule them efficiently.
I was not involved in making the decision to use Ceridian but I have no objections to what they chose.
Ceridian Dayforce HCM Implementation
- Implemented in-house
Not sure - I was not involved in this process so I am not sure what lessons might have been learned.
- unknown
Ceridian Dayforce HCM Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I was having trouble uploading a FTP file for year end changes. My support team called me and walked me through step by step for about 30 minutes until we got the FTP file loaded and correct. They have even worked with me over holidays when I was having an issue. They are amazing.
Using Ceridian Dayforce HCM
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Payroll is very intuitive and easy to process
- Hiring is very simple
- Report creation can be complicated but it is getting easier
Yes - It is a nice interface, it does take some effort to set it up the way you want it. Once it is set up it works very well for employee use. We do not use it for management functions.