Ceridian Dayforce - Offers a Lot, but Some Problems Can be Annoying
Use Cases and Deployment Scope
We currently use Dayforce to manage employee records, their files, and process payroll. We haven't utilized the entirety of Dayforce yet, but we are looking into implementing the onboarding and document management features first. At the moment, the majority of our companies use another system that assists with our payroll processing, but within this year, we would like to incorporate about 6 companies into Dayforce entirely.
Pros
- Record keeping is fairly easy (compensation changes, Notes feature)
- A whole library of how and what to do with processes within Dayforce (using DIG), including the support site with extremely helpful articles and posts asked by other users with similar questions
- User-friendly for those not in an administration role (managers, employees)
Cons
- While the support site is helpful and people assigned to my questions were great, I've struggled with communicating with people when it involved implementing something new into our production site. Response times were low, they had trouble understanding what we needed to be implemented, and didn't apologize for it. My guess is that because we're one of Ceridian's "smaller" clients. Regardless of the size of your client, we still would like proper service! This is so far the only feature I have had issues with; the majority of Dayforce has been easy to use and I can self-learn pretty easily.
Return on Investment
- Positive impact: Less paper usage and helps encourage the HR and Payroll teams to print less and save files on employee profiles more.
- Negative impact: Used a large portion of the company's billable hours because we were assigned a consultant who didn't understand the goal (despite explaining it multiple times), which caused errors and time to fix those errors. Communication with the consultant was low and made me believe that it's better to rely on my own experience/learning instead of having someone from Ceridian implement it.
- Positive impact: Access to a lot of forums, guides, and comments and questions from other uses. Having these resources available helps me find the answers I need, plus it adds to on-the-go training.
Other Software Used
Microsoft 365, Microsoft SharePoint, Google Sheets
