Getting a Little Better
Updated October 04, 2023

Getting a Little Better

Mary Ferrari | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ceridian Dayforce

We use it for payroll processing and HR. All employees use it to complete timesheets for appropriate earnings and labor distributions, that managers then review. HR sets up new hires and benefits, and payroll processes 4 pay groups bi-weekly. Performance management is now also being handled in Dayforce - also used by all managers and their employees.
  • Efficient new hire set up.
  • Easily import many lines of data for payroll processing.
  • Ceridian tax service for support with all tax payments, filings and reporting.
  • Reports sometimes use the same name - but are very different depending on where they’re run from.
  • Still, we occasionally have issues related to things missed during our original product implementation.
  • Sometimes Customer Support turnaround lags too much.
  • We’ve reduced paper flow slightly in onboarding.
  • A little over two years on the system- there’s a moral cost to employee frustrations. This is improving some.
  • I didn’t use the previous system, so perhaps I'm not aware of more positive differences.
Generally, we cover all basic compliance issues required by using the system (the previous system also handled that as well).
I work in Payroll/Finance for the organization - and just not involved in these management decision areas.

Do you think Dayforce delivers good value for the price?

Yes

Are you happy with Dayforce's feature set?

Yes

Did Dayforce live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dayforce go as expected?

No

Would you buy Dayforce again?

Yes

No system is perfect, and this one generally meets our needs. Perhaps understandably, Ceridian seems to focus on clients much larger than our organization. The general ledger setup seems quite cumbersome to maintain.

Dayforce Feature Ratings

Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
7
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
8
Support for external payroll vendors
6
Off-cycle/On-Demand payment
8
Benefit plan administration
5
Direct deposit files
9
Salary revision and increment management
3
Reimbursement management
Not Rated
Approval workflow
4
Balance details
6
Annual carry-forward and encashment
5
View and generate pay and benefit information
4
Update personal information
5
View job history
5
View company policy documentation
Not Rated
Report builder
7
Pre-built reports
8
Ability to combine HR data with external data
4
Performance plans
7
Performance improvement plans
7
Review status tracking
7
Review reminders
7
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
8
Manager tracking tools
7
Corporate goal setting
7
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Ceridian Dayforce

350 - All employees use it. Payroll and HR have about 10 employees using Dayforce daily.
  • Payroll
  • HR- onboarding and compliance
  • Performance Management
It's been working stable and we don't have resources to change systems.

Evaluating Ceridian Dayforce HCM and Competitors

Yes - Previous Ceridian product (I wasn't with organization)
  • Other
I wasn't with organization then
I wasn't involved orginally

Ceridian Dayforce HCM Implementation

What I heard from others- Not involved in implementation
  • Time involved dragged out

Ceridian Dayforce HCM Support

There have been challenges- but sometimes the support is very good.
ProsCons
Good followup
Knowledgeable team
Support understands my problem
Support cares about my success
None
Don't know- don't think so.

Using Ceridian Dayforce HCM

Generally getting much more comfortable with system
ProsCons
Like to use
Easy to use
Technical support not required
Feel confident using
Unnecessarily complex
Slow to learn
Lots to learn
  • Payroll data import
  • Payroll Elections
  • Payroll commit
  • Report builder