Mexichem review of Dayforce HCM
October 29, 2019

Mexichem review of Dayforce HCM

Janice Monda | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ceridian Dayforce

We use payroll, WFM, Benefits, and Document management. Our employees record time via timeclock, request time off using Time Away From Work, complete qualifying event notification and benefits enrollment, as well as manage their own information.
  • Training options - Virtual, instructor-led, and in person.
  • Options within the program. Anything can be configured.
  • Robust and easy to use reporting tool.
  • Support can be confusing. The online support portal is too complicated which makes responding difficult sometimes.
  • Implementation could have been a lot better. In the beginning, you don't know things and Seequelle, the outsourced implementation company, didn't help with our complex set up. We have been live with payroll for a year and are still cleaning things up.
  • Confusing account rep structure. We have had a lot of reps since we went live with WFM in 2013.
  • Really too soon to see much ROI.
  • Payroll processing time has been reduced by 50%.
  • Open enrollment is faster with fewer errors.
We can make policies available and communicate with employees through the system.
Using one system is easier for our users and streamlined our payroll and benefits process.
  • ADP Resource (Discontinued)
Now that our HCM is in one application, we have less issues than with integrated systems. I used to spend a lot of time watching the data flows to make sure everything flowed from program to program.
Ceredian is well suited for less complicated corporate entities. We have 3 small affiliated companies sharing one instance and Ceredian cannot keep us straight.

Dayforce Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Workflow for transfers, promotions, pay raises, etc.
Organizational charting
Organization and location management
Pay calculation
Support for external payroll vendors
Benefit plan administration
Direct deposit files
Salary revision and increment management
Approval workflow
Balance details
Annual carry-forward and encashment
View and generate pay and benefit information
Update personal information
View job history
View company policy documentation
Report builder
Pre-built reports
Ability to combine HR data with external data
New hire portal
Manager tracking tools
Job Requisition Management

Using Ceridian Dayforce

210 - All employees and departments use Dayforce.
1 - Should have HRIS knowledge, data analytics background, and be organized.
  • Payroll
  • Self service
  • Benefit management
  • Time away from work requests
  • Benefit vendor integration
  • Report configuration
  • Recruiting
  • Performance management
  • Compliance
  • Benefit enrollment enhancement
  • Employee benefit hub
Our HCM configuration works well for us.

Evaluating Ceridian Dayforce and Competitors

Yes - Dayforce payroll replaced Ceredian legacy product- HPW
  • Product Features
  • Existing Relationship with the Vendor
Our relationship with Ceredian was established and worked well.
We would have insisted on a better implementation.

Ceridian Dayforce Implementation

It would be helpful to have a Ceridian rep triage the needs of the company and manage the implementation. We only dealt with Seequelle. Ceridian was not involved.
  • Third-party professional services
Seequelle implemented our Dayforce payroll module.
Yes - We implemented WFM in 2013, payroll and benefits in 2018, and document management in 2019.
Change management was minimal - We need more time to train our employees.
  • Complex configuration. Seequelle was less than understanding and did not address.
  • Strictly online training. Seequelle spent minimal time in helping. They completed the implementation for us not with us. Strict email communications.
  • We felt pressured and not supported which made us feel like a project not a team.

Ceridian Dayforce Support

Confusing and difficult to explain complex issues in writing.
Problems get solved
No escalation required
Support cares about my success
Slow Resolution
Poor followup
Less knowledgeable
Not kept informed
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response

Using Ceridian Dayforce

Good product. But, we need to configure more before I can give a higher rating
Like to use
Easy to use
Well integrated
Feel confident using
Slow to learn
Lots to learn
  • Payroll processing
  • Benefit enrollment
  • Self service
  • WFM can be combersome
  • Document management is confusing.
  • Building forms and workflows