Still in the Honeymoon Stage!
October 29, 2019

Still in the Honeymoon Stage!

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ceridian Dayforce

We use it for time/attendance, payroll, and HRIS currently. We will be implementing recruitment and onboarding soon.
  • One system for all our needs. No need for two systems to run payroll.
  • Carrier feeds for benefits makes it more efficient to enroll employees.
  • Reports can be scheduled.
  • Support is too cumbersome. I would like to be able to email my questions and get it done rather than go through the hoops in creating tickets, logging in and needing to write a comment.
  • Too long for some easy fixes to be addressed.
  • Need more assistance with Tax services.
  • Time saver when it comes to using one system for all our needs.
  • No more paper PTO requests.
  • Soon we will have onboarding done electronically - save time not needing to meet face to face.
We are able to run various reports to report data to federal and local organizations such as the EEO1.
Less appropriate for smaller organizations. It's okay for bigger ones with easier pay codes.

Ceridian Dayforce HCM Feature Ratings

Employee demographic data
Not Rated
Employment history
3
Job profiles and administration
3
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
6
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
6
Support for external payroll vendors
7
Benefit plan administration
7
Direct deposit files
7
Salary revision and increment management
7
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
5
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Ceridian Dayforce

HR, payroll, managers, executives, employees
  • Payroll
  • time clock
  • benefits
  • paper on-boarding (coming soon)
  • managers can approve time cards and enter PTO
  • employees can make changes to their information while not needing to long in only while on a company computer
  • our R@H staff can clock in while traveling on the road to clients.
  • recruitment
  • wallet
We are still learning the system and would not want to go through another implementation without giving this enough time to be learned.

Evaluating Ceridian Dayforce and Competitors

Yes - CTR and Timeforce
  • Product Features
  • Product Usability
  • Analyst Reports
I cannot as I was not involved in the decision or research of the product.
I cannot answer that. I was not involved in the process.

Ceridian Dayforce Implementation

support should be available for longer than it was
Change management was a major issue with the implementation
  • data transfer errors
  • 1 year and several months later we noticed that 403b match formula was wrong.
  • some features were not explained to us

Ceridian Dayforce Support

I don't like having to log into a portal every time I need to progress though a situation. It's not efficient at all. Sometimes, my job gets pushed to several people before being addresses. Some support members give wrong or bad advice and causes us to have more problems.
ProsCons
Good followup
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Quick Initial Response
None
No - We shouldn't have to pay to get help
Pam and Cassaundra have been exceptional whenever I got them to help me.

Using Ceridian Dayforce

leaves open too much room for errors in pay to be made
ProsCons
None
Unnecessarily complex
Difficult to use
Requires technical support
Inconsistent
Slow to learn
Cumbersome
Feel nervous using
  • Time sheet entries
  • quick entries in payroll
  • running payroll
  • too many places to enter stuff so as not to get pay errors
  • taxes
  • too many levels of data that need to be entered in too many places
Yes - ok. doesn't always display the full picture.