Item: Dayforce
Rating: 4
Author: Verified User

Overall Satisfaction with Ceridian Dayforce

Use Cases and Deployment Scope

We use it for time/attendance, payroll, and HRIS currently. We will be implementing recruitment and onboarding soon.

Pros and Cons

Pros

One system for all our needs. No need for two systems to run payroll.
Carrier feeds for benefits makes it more efficient to enroll employees.
Reports can be scheduled.

Cons

Support is too cumbersome. I would like to be able to email my questions and get it done rather than go through the hoops in creating tickets, logging in and needing to write a comment.
Too long for some easy fixes to be addressed.
Need more assistance with Tax services.

Return on Investment

Time saver when it comes to using one system for all our needs.
No more paper PTO requests.
Soon we will have onboarding done electronically - save time not needing to meet face to face.

Likelihood to Recommend

Less appropriate for smaller organizations. It's okay for bigger ones with easier pay codes.

Dayforce Feature Ratings

Using Ceridian Dayforce

Users and Roles

HR, payroll, managers, executives, employees

Innovative Uses

paper on-boarding (coming soon)
managers can approve time cards and enter PTO
employees can make changes to their information while not needing to long in only while on a company computer
our R@H staff can clock in while traveling on the road to clients.

Likelihood to Renew

We are still learning the system and would not want to go through another implementation without giving this enough time to be learned.

Evaluating Ceridian Dayforce and Competitors

Key Differentiators

Product Features
Product Usability
Analyst Reports

I cannot as I was not involved in the decision or research of the product.

Evaluation Lessons Learned

I cannot answer that. I was not involved in the process.

Ceridian Dayforce Implementation

Implementation Rating

support should be available for longer than it was

Implementation Details / Implementation Partner

Implemented in-house

Change Management Lessons

Change management was a major issue with the implementation

Implementation Issues

data transfer errors
1 year and several months later we noticed that 403b match formula was wrong.
some features were not explained to us

Ceridian Dayforce Support

I don't like having to log into a portal every time I need to progress though a situation. It's not efficient at all. Sometimes, my job gets pushed to several people before being addresses. Some support members give wrong or bad advice and causes us to have more problems.