Cadillac solution in the OMS category
July 12, 2019

Cadillac solution in the OMS category

Blake Baron | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChannelAdvisor

We use ChannelAdvisor as the primary Order Management System (OMS) for our flagship brand of tungsten. ChannelAdvisor is hands down the Cadillac solution in the OMS industry. We use it across the full organization in operations, marketing, e-commerce, and information technology. ChannelAdvisor aggregates all of our orders, sends them to our shipping partners, and sends the transactions to Quickbooks.
  • Incredible workflow automation.
  • One click easy integration with various e-commerce platforms.
  • Beautiful user interface that allows for quick on-boarding.
  • Super expensive.
  • When there's a glitch, prepare to call IT since it's not an easy fix.
  • Fixed contracts. If Amazon decides to ban you from their platform, there's a huge risk in having to continue paying.
  • We were able to streamline an entire admin role just by automating shipping.
  • Access the software from anywhere in the cloud. This lets us fix problems immediately.
  • ChannelAdvisor lets us integrate inventory seamlessly to avoid stock-outs.
Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
Are you an enterprise level e-commerce merchandise marketer with a full IT team and a giant budget? This product is absolutely for you. Automate workflows based on conditional logic, support a blue-chip brand, and make the information technology team happy with two-factor authentication security. If you can pay for it, this is the product that will make everybody happy.

ChannelAdvisor Feature Ratings

Product catalog & listings
9
Product management
9
Bulk product upload
9
Branding
9
Product variations
9
Website integration
10
Visual customization
10
eCommerce security
10
Promotions & discounts
10
Personalized recommendations
10
Multi-site management
10
Order processing
10
Inventory management
10
Shipping
10
Custom functionality
10