ChannelAdvisor helped us step up in e-commerce
June 05, 2019

ChannelAdvisor helped us step up in e-commerce

Kim Hoogenboom | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChannelAdvisor

It helps us sell on Amazon, Amazon Prime, Amazon FBA, eBay, Walmart, Google Express, and Big Commerce. It is our filter to the marketplaces. It is being used in the e-commerce division of the company only and it solved many problems and streamlined processes the predecessor could not.
  • Allows for multiple pricing options.
  • Is the communication conduit to the marketplaces.
  • Allows us to sort, filter add attributes, and organize our inventory.
  • It is a seasoned system so you work with "tiers" of support.
  • Our business rules seem too complicated for their system at times, needs the ability to ship by zone.
  • It is not meant to be a shipping system. It's slow and does not have many advantages.
  • This is an expensive tool that takes time to implement properly. You have to be ready to absorb costs and in downtime not selling.
  • Once set up well, it has some advantages that help with sale increases and fewer headaches.
  • We now use the same amount of people but have absorbed about 25% more business coming in.
Solid Commerce started out as a good company to start multi-channel selling, but its customer service and tool really fell apart over time. We became extremely disappointed with the lack of reliability, functionality and frustrating customer service. It is the tool we used prior to Channel Advisor. I get the impression when we started with them, we were one of their bigger clients. But over time, we were just one of many and they grew too quickly without the support they needed to succeed.
I believe this tool could be recommended to an e-commerce team looking to grow quickly in the number of SKUs and in the number of marketplaces they wish to sell with. I do feel it's a bit beyond the need of your side job, "sell-at-night" small e-commerce company.

ChannelAdvisor Feature Ratings

Product catalog & listings
8
Product management
5
Bulk product upload
9
Branding
7
Mobile storefront
Not Rated
Product variations
7
Website integration
9
Visual customization
9
CMS
3
Promotions & discounts
6
Personalized recommendations
8
SEO
5
Multi-site management
9
Order processing
9
Inventory management
6
Shipping
5
Custom functionality
9