Chatter carefully - It's headline news or it's white noise
Updated October 13, 2015

Chatter carefully - It's headline news or it's white noise

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chatter

Chatter is used across our organization and addresses the problem of gaps in communication. It provides the opportunity to communicate between departments and across country wide office locations via a social media-like status feed.
  • Chatter gives instant insight into company news. When deals are made or our company is in the media, Chatter provides a way to highlight important news to everyone in the organization.
  • Chatter allows for open broadcasting similar to Twitter. This encourages positive communication and tagging individuals who are excelling at their job, bringing more energy and excellence to the organization as a whole.
  • Daily emails give you the highlights of the day in case you missed anything.
  • Engagement process. An auto tutorial would be good for beginners.
  • A better filter for status updates from most relevant to least relevant depending on department. Or at least a way to highlight same-department updates, many of the posts are irrelevant to my specific job, but I don't want to miss the ones that are relevant. The status updates can become tiresome to wade through to get to the information you know is essential not to miss.
  • In my specific role, Chatter hasn't played a role in what I do at all. I haven't used it in the last 8 months and don't have a reason at this point to use it in the future.
  • The positive role I see it playing is for news updates. I don't have Chatter open in Salesforce at all so I just check the emails that come through.
Chatter is native in Salesforce and so holds the advantage of integrating well and staying up to date.
How often will your employees actually be using it? Would it be better to simply use Skype for Biz or another IM platform? Could the information be disseminated just as easily via email? How big your organization is will determine how quickly this will simply become white noise in a room of constant "chatter".

Chatter (discontinued) Feature Ratings

Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
8
Search
9
Visual planning tools
Not Rated
Chat
10
Notifications
9
Discussions
9
Surveys
8
Internal knowledgebase
9
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
10
Versioning
Not Rated
Video files
8
Audio files
8
Document collaboration
8
Access control
8
Advanced security features
8
Integrates with Google Drive
Not Rated
Device sync
Not Rated