Easy to use communication tool within your company
December 12, 2017
Easy to use communication tool within your company
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chatter
Chatter facilitates organization-wide discussions. Everyone within my organization (~40) has an account. It allows staff all over the country to connect and create threads in which multiple people can participate. This is particularly helpful when over 50% of our staff are remote. It also seamlessly connects with SalesForce enterprise to allow us to chat more specifically about SalesForce apps and issues.
- I like how easy to it is to post onto Chatter.
- I also like that your organization can have many different chatter groups that you can follow.
- I can bookmark or mute certain threads.
- You can also take a poll within a thread as well as upload all kinds of files.
- I dislike that you can't link multiple photos onto a chatter post. In my experience, if you'd like to include multiple photos, you can post one at the start of the thread and then need to write a comment with a photo in each comment. It's pretty annoying.
- We have employees at different levels in our company. So we have our national staff and our state coordinators. Our state coordinators have a different type of SalesForce than national employees so they have a different portal (not sure if I'm describing this accurately). But essentially this format does not allow the two groups of users to communicate in the same Chatter groups. (because it has to be in this format from what I understand because of permissions) This is also pretty annoying.
- Because we already have SalesForce, Chatter was a no-brainer. It's streamlined and entirely integrated into SalesForce enterprise, which is something my organization uses every day.
I don't have any experience with other similar products.