As a sales-rep, Chatter is a forget-able feature that has little impact on day to day activities
November 08, 2019

As a sales-rep, Chatter is a forget-able feature that has little impact on day to day activities

Gideon Carter | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chatter

Chatter is used throughout the organization for anyone who deals with customer or sales-facing activities. It allows the user to communicate within the product and specifically allows for opportunity specific conversations between Support teams (finance, deal management, legal, etc...) to share information within an opportunity, as well as discuss existing tickets within Salesforce on the platform.

Pros

  • It simplifies modes of communication.
  • Increases the speed of internal services within Salesforce.
  • Allows for easy, traceable communication at the opportunity, contact or account level with support.

Cons

  • Hard to recognize Chatter is even running in the background.
  • Clunky and unintuitive.
  • Many of the features seem useless, as a sales rep I wouldn't interact with it if I didn't have to.
  • Faster delivery of information from internal Support teams.
I haven't requested support from the Chatter team, because of this I don't have a strong idea one way of how the customer support for Chatter works. Our Salesforce administrators internally are handling the majority of the requests that we have within the software. Because of this, I don't have an idea one way or the other how the customer support here operates.

Do you think Chatter (discontinued) delivers good value for the price?

Not sure

Are you happy with Chatter (discontinued)'s feature set?

No

Did Chatter (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Chatter (discontinued) go as expected?

Yes

Would you buy Chatter (discontinued) again?

No

Initially, our Chatter integration was fairly poor. It was a useless feature that I barely recognized post-rollout.

We evolved in our usage of the software and it has been fairly beneficial. I'm able to keep internal communications around a specific deal or opportunity on the page in Salesforce. I'm able to refer to it at any time on the specific page without needing to hunt long.

Chatter (discontinued) Feature Ratings

Project Management
7.0
Scheduling
7
Workflow Automation
Not Rated
Mobile Access
7
Search
Not Rated
Visual planning tools
Not Rated
Communication
2.3
Chat
1
Notifications
1
Discussions
5
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
File Sharing & Management
4.0
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
4
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

Comments

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