Only a must-have if you already use Salesforce
October 28, 2019
Only a must-have if you already use Salesforce
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chatter
Chatter is being used mainly by the sales department, other departments such as customer success, sales ops, and legal. Others have access but don't use it as much. In the sales department, we use it to communicate inside the Salesforce platform and it makes easy to refer to contacts, leads, opportunities, and accounts without leaving SFDC.
Pros
- Communicating with team members inside SFDC.
- Having direct reference to leads, opportunities and/or accounts.
- Keeps a record of all the related communications.
Cons
- Personalizable view. The look and feel are very old.
- You need to go to SFDC to reply.
- Usage of emojis.
- It works with your SFDC so you don't pay extra for it.
- It is being used only by a part of the organization so we need to have another internal communication tool for all the employees.
- The return on investment is null, it has no direct impact on the performance of the teams.
We are using Chatter just because it is integrated with SFDC, and we use SFDC as our CRM. We use other communication tools as well. You can find communication tools in many applications and platforms, I recommend using the very specific ones, like Chatter, for only the teams using the platform where they are embedded and general tools, like Hangouts, for the entire company.
Do you think Chatter (discontinued) delivers good value for the price?
Not sure
Are you happy with Chatter (discontinued)'s feature set?
Yes
Did Chatter (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Chatter (discontinued) go as expected?
I wasn't involved with the implementation phase
Would you buy Chatter (discontinued) again?
Yes
Comments
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