Only a must-have if you already use Salesforce
October 28, 2019

Only a must-have if you already use Salesforce

Mauricio Belmonte Mireles | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chatter

Chatter is being used mainly by the sales department, other departments such as customer success, sales ops, and legal. Others have access but don't use it as much. In the sales department, we use it to communicate inside the Salesforce platform and it makes easy to refer to contacts, leads, opportunities, and accounts without leaving SFDC.
  • Communicating with team members inside SFDC.
  • Having direct reference to leads, opportunities and/or accounts.
  • Keeps a record of all the related communications.
  • Personalizable view. The look and feel are very old.
  • You need to go to SFDC to reply.
  • Usage of emojis.
  • It works with your SFDC so you don't pay extra for it.
  • It is being used only by a part of the organization so we need to have another internal communication tool for all the employees.
  • The return on investment is null, it has no direct impact on the performance of the teams.
We are using Chatter just because it is integrated with SFDC, and we use SFDC as our CRM. We use other communication tools as well. You can find communication tools in many applications and platforms, I recommend using the very specific ones, like Chatter, for only the teams using the platform where they are embedded and general tools, like Hangouts, for the entire company.
I have never found myself in the need of using help for Chatter, it works pretty well and I receive regular notifications in my email, I usually respond via SFDC and also from the mail and always works smooth. SFDC platform works very well pretty much all the time and has good maintenance.

Do you think Chatter (discontinued) delivers good value for the price?

Not sure

Are you happy with Chatter (discontinued)'s feature set?

Yes

Did Chatter (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Chatter (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy Chatter (discontinued) again?

Yes

Chatter only works with Salesforce so the use is limited to Salesforce users. You can not communicate with external people. It works great for the Salesforce related things, pulling the chatter from the CRM is convenient when referring to prospects or clients and to have the direct link in the same place.

Chatter (discontinued) Feature Ratings

Task Management
5
Scheduling
Not Rated
Mobile Access
5
Search
Not Rated
Chat
9
Notifications
9
Discussions
9
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Advanced security features
Not Rated
Device sync
5