Cherwell is a great product, but you should have a great plan going in.
October 03, 2019
Cherwell is a great product, but you should have a great plan going in.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cherwell Service Management
We are using Cherwell in one department fully now, implementing in another. We are Working towards full implementation across all departments, including Billing, HR, Sales, Help Desk, Software Support, Backup, Security, etc. We have problems with disjointed departments all using different platforms in order to service our customers and partners.
- Ease of development.
- High level of customization.
- Great training platform.
- Ease of implementation.
- Some system performance and stability issues need to be addressed.
- We are too early in to see significant ROI results, but the ability to leverage one step will help us moving forward.
Service now did not really seem to care about it - and the level of customization within Cherwell's platform was better overall.
Do you think Cherwell Service Management delivers good value for the price?
Not sure
Are you happy with Cherwell Service Management's feature set?
Yes
Did Cherwell Service Management live up to sales and marketing promises?
Yes
Did implementation of Cherwell Service Management go as expected?
No
Would you buy Cherwell Service Management again?
Yes