Cherwell a powerful and scalable ITSM solution
October 03, 2019
Cherwell a powerful and scalable ITSM solution
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cherwell Service Management
Cherwell is helping us to implement several ITIL processes and improve our service delivery. Our vision is to look beyond IT service management and expand and explore Enterprise Service Management and use this tool as a central hub for all staff to come for help for the various service our organization provides.
- Capturing all of the activities involved in managing incidents in an easy to navigate way.
- The ability to link incidents, problem and change requests to configuration items in the CMDB.
- On steps to automate various business processes to eliminate manual processes.
- Ease of upgrades and content.
- Report writing.
- Dashboard creation.
- Positive: centralized our work intake.
- Positive: provides for gathering data for much-needed metrics.
- Positive: customer portal separate from the client application.
I like the fact I can select an on-premise option. ServiceNow is strictly cloud-based and does not help in our federal regulatory requirements.
Do you think Cherwell Service Management delivers good value for the price?
Yes
Are you happy with Cherwell Service Management's feature set?
Yes
Did Cherwell Service Management live up to sales and marketing promises?
Yes
Did implementation of Cherwell Service Management go as expected?
No
Would you buy Cherwell Service Management again?
Yes