Clean, lightweight, FREE remote desktop program for multiple platforms
March 01, 2018

Clean, lightweight, FREE remote desktop program for multiple platforms

Ho'omana Nathan Horton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Chrome Remote Desktop

We use Chrome Remote Desktop to access data and analysis servers from offsite. We've also used it in the Linguistics Lab to remotely access a computer with SuperLab from outside the experimentation booth where we have respondents.
  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
  • This program is NOT easy for end-users to set up on their own.
  • The PIN requirement is secure (which is nice), but it'd be nice to have the option to have an alphanumeric password or something.
  • Chrome Remote Desktop is a great on-the-fly tool for multi-platform applications and has allowed us to easily access various systems remotely where we might otherwise have had to use several different programs per platform.
  • One negative side has been that the setup is just not user-friendly and we've had to help less tech-savvy individuals set this up nearly every time.
TeamViewer is much easier for less tech-savvy users to set up, and you can walk them through it over the phone if necessary ("Just google 'TeamViewer' and click 'Download'". However, TeamViewer wants to update VERY regularly and sometimes doesn't connect reliably. We've never had a problem with Chrome Remote Desktop once it's set up.
Chrome Remote Desktop is great for accessing machines remotely which cannot be accessed via Microsoft's Remote Desktop. It's especially nice for accessing machines of varying operating systems from a machine of a single operating system. For example, if I'm on my Windows laptop, I can always use Microsoft Remote Desktop to connect to local machines (or machines via a VPN), but I can't do the same with Macs. I can do both from Chrome Remote Desktop though, and this program is very lightweight, which is nice.

Chrome Remote Desktop Feature Ratings

Screen sharing
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
9
Centralized management dashboard
10
Multi-platform remote control
10