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Chrome River EXPENSE is a subpar system
October 23, 2019

Chrome River EXPENSE is a subpar system

Dana Koglin | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chrome River EXPENSE

Chrome River EXPENSE is used by Indiana University to process payments, reimbursements, and reconcilement of credit card charges.
  • It is easy to create reports.
  • Once a report is submitted, if it is sent back, no new expenses can be added. The report has to be completely deleted and redone.
  • All hotel bills have to be itemized as recurring with tax, even if there wasn't any.
  • Many things are not editable once you have moved to the next screen.
  • That is not a question I can answer as a department representative. I have no choice but to use it because that is what the university uses.
I briefly used a system called Kuali Financial Systems before Chrome River EXPENSE was implemented. It was worse as far as being user-friendly, but Chrome River isn't that much of a step up.
You can't find help anywhere!

Do you think Emburse Chrome River delivers good value for the price?

Not sure

Are you happy with Emburse Chrome River's feature set?

No

Did Emburse Chrome River live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Emburse Chrome River go as expected?

I wasn't involved with the implementation phase

Would you buy Emburse Chrome River again?

No

It is really just a clumsy system. And the design is poor. Within a section of a report, there is no hierarchy. It is just visually difficult to use. I would have thought it was built in the 1990s.