Simple Secure and Reliable 2FA service
Updated January 23, 2026

Simple Secure and Reliable 2FA service

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Duo

We use Cisco Duo as a 2nd factor authentication software to allow secure authentications for users accessing remote applications. In order to provide remote access, we required a secure method of allowing users to authenticate with a 2nd factor, Cisco Duo integrates seamlessly and security with Active Directory to allow directory sync into Cisco Duo.

Pros

  • Ease of User administration
  • Great documentation that is easy to read
  • Readily accessible support
  • Secure integration with Active Directory
  • Polished User and Admin Interface

Cons

  • this solution works great for our needs, very minor adjustments needed
  • Add a column for user created date. Often times we need to purge users who have never authenticated, currently we need to open each DUO user to determine date created, it would be nice to have that column listed when view all accounts. IE user that was just created would not need to be purged vs user that is 6 months old and has never logged on
  • provide clear instructions on how to backup and migrate tokens from one iOS device to another
  • 2nd Factor Authentication is a breeze, very reliable service
  • Having the ability to add our companies logo as a custom image during the authentication is a nice touch
  • The admin interface is easy to use and navigate

Do you think Cisco Duo delivers good value for the price?

Yes

Are you happy with Cisco Duo's feature set?

Yes

Did Cisco Duo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Duo go as expected?

Yes

Would you buy Cisco Duo again?

Yes

Cisco is a trusted brand we feel comfortable with. Their documentation is easy to read, there are useful webinars and training events offered to assist with configuring applications and enabling new features. Cisco Duo offers free assisted health checks to improve environment stability and security. The service is very stable, if there are any issues - communication is always generated and distributed in a timely fashion with follow-up communications until case closure.

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