Simple, but high value headsets
December 04, 2024

Simple, but high value headsets

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Cisco Headset 900 Series

Overall Satisfaction with Cisco Headsets

We use Cisco Headsets within our Call Centres at Aussie Broadband. Since we physical phones also from Cisco, the USB compability allows connection to any device you would need to use a headset on.

Pros

  • Great noise cancelling
  • Good microphone
  • Well built together

Cons

  • Noise filtering - struggles with high loud pitched sounds
  • Can be uncomfortable after wearing for long periods of time
  • Less other headsets required, 1 headset for everything
  • More room in inventory for other items
Definitely agree with the sentiment where they are user friendly and simple setup. Simply plug and play.
Like previously mentioned, being in a loud call centre environment, it can be hard to hear any incoming audio. The noise cancelling makes the incoming audio clear and concise.
We use primarily wired headsets connected to Cisco phones, we haven't experimented with this manageability.
They work best with the other equipment and software that we use.

Do you think Cisco Headsets delivers good value for the price?

Yes

Are you happy with Cisco Headsets's feature set?

Yes

Did Cisco Headsets live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Headsets go as expected?

Yes

Would you buy Cisco Headsets again?

Yes

If you need a reliable headset for your team in a busy and loud call centre. The noise canceling ensures that the agents can still clearly hear the customer despite the loud environment.

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