Enterprise Class IP Desk Phones
April 20, 2020

Enterprise Class IP Desk Phones

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Cisco IP Phone 8800 Series

Overall Satisfaction with Cisco IP Phone 8800 Series

We use Cisco 8845 (video) and Cisco 8851 (non video) phones across the enterprise for all departments, for various departments, standardized for the Cisco 8800 Series phones.

Pros

  • Cisco 8845 Video phones are very helpful for interactive one-to-one calls, without needing a video bridge for video calls.
  • Cisco 8851 phones have USB port and can be used to connect the USB headsets and easy for use.
  • Proximity on Cisco 8800 series phones are a useful feature to pair smartphones via Bluetooth and answer smartphone calls via Cisco phones and connected headset.

Cons

  • Cisco 8800 series phones are plagued with a clicking sound issue and almost makes phone unusable, hope this is addressed.
  • Have all in one firmware for registration to Cisco CUCM as well as Third Party Call Control such as Cisco Webex Calling, Ring Central, Genesys.
  • Option for end user to add custom wallpaper easily.
  • These phones improve user and team interaction with video.
  • Helps reduce cost for headset with support for USB headsets which may be used for laptop as well as these Cisco phone.
  • Have long life span, less than 5% go bad/faulty over a period of 5 years, so reduces cost to procure/restock spares.
8800 series phones provide better interface with video & usb port functionality and support expressway registration for VPN-less connection.
Our users and admins have been very happy with Cisco 8800, easy to set up and register, lots of video and voice calling flexibility, multi line, expressway support for registration (VPN less remote support) and works well with any call control solution as SIP device ( with supported Firmware).

Do you think Cisco IP Phones delivers good value for the price?

Yes

Are you happy with Cisco IP Phones's feature set?

Yes

Did Cisco IP Phones live up to sales and marketing promises?

Yes

Did implementation of Cisco IP Phones go as expected?

Yes

Would you buy Cisco IP Phones again?

Yes

Cisco IP Phone 8800 Series is a great phone and suits all the desk phone requirements. These are less suited for public space/conference room requirements.

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