Item: Webex App
Rating: 8
Author: Maigan Snider

Use Cases and Deployment Scope

We use Cisco Jabber as an internal chat system as well as to host internal video meetings. I also utilize the jabber app on my phone. It is the system our incoming calls can be routed through as well if we chose to answer via computer vs from the desk phone.

Pros and Cons

Internal Chat
User availability - status
Internal meetings

The app doesn't allow for you to call into meetings.
Don't like how the app doesn't sync with the desktop version so you lose all your chats if you go back and forth.
Don't like how you can't invite people outside of the organization into a video conference as you can on zoom or lifesize or teams.

Return on Investment

We're a very large organization so I really have no idea. That's very much outside the scope of my job.

Alternatives Considered

I have been at two different banks in the past 6 years and both have used jabber so I don't have a good comparison. Prior to that, I was at a credit union that used their own internal software for chat and it was pre covid so nobody really had video collaboration at the time so Cisco Jabber is really all I know.

Key Insights

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Other Software Used

nCino

Likelihood to Recommend

I really like it for use within the organization. Would be far better if it had a function that allowed you to invite people to video conferences from outside of your organization. I like the phone app for "texting" when outside the office, but don't like how I can't use my phone to call into meetings within the platform.

I like the Jabber!

Overall Satisfaction with Cisco Jabber