Bears love Cisco!
June 12, 2018
Bears love Cisco!
Score 10 out of 10
Overall Satisfaction with Cisco Routers
We use ISR routers at every store. We use ASRs at or corporate locations. All traffic from stores is required to go to corporate. We place filters on the routers to block traffic between stores. The routers have a primary and a secondary connection and switch automatically where there are too many failures on the main connection.
- Since they don’t fail, our business keeps going.
- We have just two engineers for a 400 store chain.
Very important. We have a small staff and can not afford to have engineers needing to know about several different vendors’ equipment.
Yes. We use the Cisco Routers as a part of our security solution. They provide netflow information and have filters employed.
Cisco Routers Additional Questions
Using Cisco Routers
2 - Logical mind. Good troubleshooting skills. Knowledge of TCP/IP networking.
- Point-to-point VPN for stores that could not get our standard WAN connection technology.
Cisco Routers Support
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Need to explain problems multiple times
Yes - Premium support provides faster access to advanced support people. We have good engineers that usually don’t open calls unless they can’t figure it out for themselves. First level support engineers almost never resolve our calls.
Yes - Yes. The TAC escalated to dev engineers who collected information and provided a fix.
Our team had been working with internal and consulting resources for more than a week to resolve an issue. We called the TAC and had a solution in under 30 minutes. The engineer KNEW what he was doing, troubleshot extremely well and provided the fix.