Overall Satisfaction with Cisco Routers
- Cisco ISR 1000 Series
We use ISR routers at every store. We use ASRs at or corporate locations. All traffic from stores is required to go to corporate. We place filters on the routers to block traffic between stores. The routers have a primary and a secondary connection and switch automatically where there are too many failures on the main connection.
- They just run. We have almost no history of device failure
- They integrate well into our overall infrastructure
- Easy to configure
- Licensing needs simplification
- Support needs to escalate faster
- Cost
- Since they don’t fail, our business keeps going.
- We have just two engineers for a 400 store chain.
Very important. We have a small staff and can not afford to have engineers needing to know about several different vendors’ equipment.
Yes. We use the Cisco Routers as a part of our security solution. They provide netflow information and have filters employed.
N/A. I have always used Cisco routers.
The overhead of using several companies’ devices was detrimental to our plans.
Cisco Routers Additional Questions
- Connectivity to stores
- Network segmentation
- Data filtering.
Using Cisco Routers
4000 - Enterprise connectivity
2 - Logical mind. Good troubleshooting skills. Knowledge of TCP/IP networking.
- Point-to-point VPN for stores that could not get our standard WAN connection technology.
- Small remote locations with limited connection options
Cisco Routers Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support cares about my success | Escalation required Need to explain problems multiple times |
Yes - Premium support provides faster access to advanced support people. We have good engineers that usually don’t open calls unless they can’t figure it out for themselves. First level support engineers almost never resolve our calls.
Yes - Yes. The TAC escalated to dev engineers who collected information and provided a fix.
Our team had been working with internal and consulting resources for more than a week to resolve an issue. We called the TAC and had a solution in under 30 minutes. The engineer KNEW what he was doing, troubleshot extremely well and provided the fix.