Bears love Cisco!
June 12, 2018

Bears love Cisco!

David East | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Routers

We use ISR routers at every store. We use ASRs at or corporate locations. All traffic from stores is required to go to corporate. We place filters on the routers to block traffic between stores. The routers have a primary and a secondary connection and switch automatically where there are too many failures on the main connection.
  • They just run. We have almost no history of device failure
  • They integrate well into our overall infrastructure
  • Easy to configure
  • Licensing needs simplification
  • Support needs to escalate faster
  • Cost
  • Since they don’t fail, our business keeps going.
  • We have just two engineers for a 400 store chain.
Very important. We have a small staff and can not afford to have engineers needing to know about several different vendors’ equipment.
Yes. We use the Cisco Routers as a part of our security solution. They provide netflow information and have filters employed.
N/A. I have always used Cisco routers.
The overhead of using several companies’ devices was detrimental to our plans.
Enterprise networks should be using Cisco Routers. They work very well and have an array of features that help solve many problems. Small companies may have trouble with the cost.

Cisco Routers Additional Questions

Usually support is excellent. There have been issues where the support person hangs on to a problem too long before escalating. This causes our problems to extend to unacceptable lengths.
  • Connectivity to stores
  • Network segmentation
  • Data filtering.

Using Cisco Routers

4000 - Enterprise connectivity
2 - Logical mind. Good troubleshooting skills. Knowledge of TCP/IP networking.
  • Point-to-point VPN for stores that could not get our standard WAN connection technology.
  • Small remote locations with limited connection options
They have proven themselves to be flexible, reliable and are a leader and standard in the industry.

Cisco Routers Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Escalation required
Need to explain problems multiple times
Yes - Premium support provides faster access to advanced support people. We have good engineers that usually don’t open calls unless they can’t figure it out for themselves. First level support engineers almost never resolve our calls.
Yes - Yes. The TAC escalated to dev engineers who collected information and provided a fix.
Our team had been working with internal and consulting resources for more than a week to resolve an issue. We called the TAC and had a solution in under 30 minutes. The engineer KNEW what he was doing, troubleshot extremely well and provided the fix.