Review A1
Updated July 10, 2018
Review A1
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Routers
- Cisco ISR 4000 Series
ISR 4000s are deployed in several locations and are used as routers and phone gateways.
- Easy to configure
- Reliable hardware
- Reliable software
- Not Sure
- Reliable
- Good support (Cisco TAC)
- Needs minimum maintenance
The company uses Cisco UC and all of our core networking equipment including access points is Cisco made.
We use Cisco ISR to send netflow to a collector.
In recent years we have only used Cisco routers.
Cisco Routers Additional Questions
- voice
- routing
- video
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
Price vs reliability vs ease of use
Using Cisco Routers
Voice, video, routing, network analyses (via netflow export)
1 - Attention to detail, experience with the product, experience in networking.
- None
- No new ways are currently planned.
Evaluating Cisco Routers and Competitors
Yes - I replaced several less known router products (i.e. kentrox, package) as well as routers from Juniper in the past in order to keep the network uniform, reliable, and have access to good technical support.
I evaluate Cisco products on regular bases as new models become available and old devices are being replaced.
Cisco Routers Implementation
- Implemented in-house
Yes - Plan, purchase, configuration, deployment
Change management was minimal
- Each implementation can have its set of quirks however in case of Cisco routers things are straightforward.
Cisco Routers Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Quick Initial Response | None |
Yes - Cisco Smartnet is an important contract for certain Cisco devices as not only tech support but also new software releases are made available.
I dont find this question neither appealing nor relevant as exceptional customer service and similar are just buzz words.
Using Cisco Routers
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Convenient Feel confident using | Not well integrated Inconsistent Lots to learn |
- Telephony
- Video
- Routing
- None known