Review A1
Updated July 10, 2018

Review A1

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Routers

ISR 4000s are deployed in several locations and are used as routers and phone gateways.
  • Easy to configure
  • Reliable hardware
  • Reliable software
  • Not Sure
  • Reliable
  • Good support (Cisco TAC)
  • Needs minimum maintenance
The company uses Cisco UC and all of our core networking equipment including access points is Cisco made.
We use Cisco ISR to send netflow to a collector.
In recent years we have only used Cisco routers.
  • Best for a business of any type.
  • Home office may be less appropriate due to price and higher skill set needed to operate.

Cisco Routers Additional Questions

All of my support requests always resulted in resolution even some more difficult cases took longer time (weeks).
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Price vs reliability vs ease of use

Using Cisco Routers

Voice, video, routing, network analyses (via netflow export)
1 - Attention to detail, experience with the product, experience in networking.
  • No new ways are currently planned.
We renew Cisco end of life devices with current models.

Evaluating Cisco Routers and Competitors

Yes - I replaced several less known router products (i.e. kentrox, package) as well as routers from Juniper in the past in order to keep the network uniform, reliable, and have access to good technical support.
I evaluate Cisco products on regular bases as new models become available and old devices are being replaced.

Cisco Routers Implementation

Its a good idea to have an active Smartnet contract before each larger deployment.
Yes - Plan, purchase, configuration, deployment
Change management was minimal
  • Each implementation can have its set of quirks however in case of Cisco routers things are straightforward.

Cisco Routers Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
Yes - Cisco Smartnet is an important contract for certain Cisco devices as not only tech support but also new software releases are made available.
I dont find this question neither appealing nor relevant as exceptional customer service and similar are just buzz words.

Using Cisco Routers

Cisco routers can be confidently deployed to any network environment.
Like to use
Relatively simple
Easy to use
Technical support not required
Feel confident using
Not well integrated
Lots to learn
  • Telephony
  • Video
  • Routing