Managing Unified Communications everywhere made simple
May 09, 2019

Managing Unified Communications everywhere made simple

Renier Geldenhuys | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)

We chose, designed and deployed a Cicso UCM based solution, globally, to provide us our collaboration backbone and make staying in touch real-time real. Spanning 4 continents and multiple timezones can sometimes make conferencing tricky, but with Webex and Cisco MRA this is easily overcome and allows us to stay in touch no matter where we are.

Pros

  • Versatile
  • Easy setup and configuration of new and existing phones
  • Easily expandable

Cons

  • Expanding hardware is expensive.
  • Adding licenses is very confusing because of the license tier system they have in place.
  • Delivering information in real-time
  • User availability and communication scalability at your fingertips
Automatic call distribution within UCM could do with a tweak to allow for more visibility of real-time call flows.

Cisco Unified Communications Manager (Call Manager) Feature Ratings

6.0
Hosted PBX
6
Multi-level Interactive Voice Response (IVR)
5
User templates
7
Call reports
7
Directory of employee names
5
7.0
Answering rules
5
Call park
6
Call screening
8
Message alerts
9
8.0
Video conferencing
10
Audio conferencing
6
6.0
Mobile app for iOS
6
Mobile app for Android
6

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