Overall Satisfaction with Cisco Unified Contact Center
Two-three of our departments are using the Cisco Unified Contact Center, for now, and possibly we will expand the service to other departments.
- Very powerful to automate daily tasks.
- Scripting and integrating with other servers (such as DB) could be challenging.
- Improve the call handling efficiency.
Do you think Cisco Unified Contact Center delivers good value for the price?
Not sure
Are you happy with Cisco Unified Contact Center's feature set?
Yes
Did Cisco Unified Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Cisco Unified Contact Center go as expected?
Yes
Would you buy Cisco Unified Contact Center again?
Yes