Unified Contact Center Review
January 24, 2020
Unified Contact Center Review

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Unified Contact Center
Cisco Unified Contact Center is used by our customer support department. We have about 25 agents. These agents have multiple hotline queues. They work in two shifts for 18 hours per day. These hotlines provide support and service for our customers day by day. With Contact Center we have an intelligent solution for reporting and queuing calls.
Pros
- Reporting.
- Client-less installation.
Cons
- Graphical UI for the supervisors.
- Calendar options.
- Less hardware.
- Less client support.
The Avaya solution was not up to date any longer and we began a search for a one-vendor-solution.
If you compare the features they are quite similar and offer benefits on both sides. We went with Cisco since they are the market-leader.
If you compare the features they are quite similar and offer benefits on both sides. We went with Cisco since they are the market-leader.
Do you think Cisco Unified Contact Center delivers good value for the price?
Not sure
Are you happy with Cisco Unified Contact Center's feature set?
No
Did Cisco Unified Contact Center live up to sales and marketing promises?
Yes
Did implementation of Cisco Unified Contact Center go as expected?
Yes
Would you buy Cisco Unified Contact Center again?
Yes
Comments
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