Cisco Unified Contact Center Review
March 14, 2021
Cisco Unified Contact Center Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Unified Contact Center
Cisco Unified Contact Center is being used by two departments in the company. Cisco Unified Contact Center allows calls to be distributed to these departments, incoming calls to be managed, and [managers can] see and report on agents, calls, etc.
- ACD
- Logging
- Agent monitoring
- None
- Ability to manage agents and calls
Have used Cisco Unified Contact Center for many years. Does a great job for the small to medium contact center.
Do you think Cisco Unified Contact Center delivers good value for the price?
Yes
Are you happy with Cisco Unified Contact Center's feature set?
Yes
Did Cisco Unified Contact Center live up to sales and marketing promises?
Yes
Did implementation of Cisco Unified Contact Center go as expected?
Yes
Would you buy Cisco Unified Contact Center again?
Yes