Cisco Unified Contact Center Review
March 14, 2021

Cisco Unified Contact Center Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Unified Contact Center

Cisco Unified Contact Center is being used by two departments in the company. Cisco Unified Contact Center allows calls to be distributed to these departments, incoming calls to be managed, and [managers can] see and report on agents, calls, etc.
  • ACD
  • Logging
  • Agent monitoring
  • None
  • Ability to manage agents and calls
Have used Cisco Unified Contact Center for many years. Does a great job for the small to medium contact center.

Do you think Cisco Unified Contact Center delivers good value for the price?

Yes

Are you happy with Cisco Unified Contact Center's feature set?

Yes

Did Cisco Unified Contact Center live up to sales and marketing promises?

Yes

Did implementation of Cisco Unified Contact Center go as expected?

Yes

Would you buy Cisco Unified Contact Center again?

Yes

Cisco Unified Contact Center is well suited for small to medium size contact centers.

Cisco Unified Contact Center Feature Ratings

Agent dashboard
9
Validate callers
Not Rated
Outbound response
Not Rated
Call forwarding
9
Click-to-call (CTC)
Not Rated
Warm transfer
9
Predictive dialing
Not Rated
Interactive voice response
8
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
9
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Quality management
Not Rated
Call analytics
9
Historical reporting
9
Live reporting
8
Customer surveys
Not Rated
Customer interaction analytics
Not Rated