Good call routing!
July 08, 2021
Good call routing!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Unified Contact Center
Cisco Unified Contact Center is used for our customer experience through our call center. Our agents help clients and customers with any issues, new business opportunities, or any other items. The cisco call integration is a part of making the customer experience smoother by wasting less of our agents and customers time.
- Self-service
- Data collection and analysis
- Routing system
- Other tools for integration
- Licensing model is old
- Some call options are limited
- Good call routing
- Excellent features
- Outdated licensing model
Both Avaya and Cisco Unified Contact Center are great solutions in their own right. It is a matter of preference at a certain point. Both interfaces are solid and the agents have good visibility on their call progress. I'd say Avaya's live chat is a little more fleshed out, but I don't have the experience with Cisco Unified Contact Center's texting.
Do you think Cisco Unified Contact Center delivers good value for the price?
Yes
Are you happy with Cisco Unified Contact Center's feature set?
Yes
Did Cisco Unified Contact Center live up to sales and marketing promises?
Yes
Did implementation of Cisco Unified Contact Center go as expected?
Yes
Would you buy Cisco Unified Contact Center again?
Yes