Cisco Unified Contact Center - Still an Industry Favorite
October 29, 2023
Cisco Unified Contact Center - Still an Industry Favorite
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Unified Contact Center
I assist my customer (Superior Court of California, County of Ventura) with implementation and upgrade related activities. Cisco Unified Contact Center is used to provide the court with call centers for their specific departments such as Criminal, Traffic, and Family law. The court has call center agents that answer calls from the public. The court also utilizes this product for many different auto-attendants that the general public uses on a daily basis.
- Provide callers with menu options that lead to specific users/departments.
- Provide call center capabilities to the general public.
- Allows call center agents to take calls.
- Upgrades can be problematic, Cisco should do more testing before releasing updates and new versions of software.
- Implementing high availability can have issues, more testing required here too.
- Documentation around administration could also be improved.
- Positive return on investment
- Agents provide value to callers
- User interface provided to callers
- Cisco Unified Communications Manager (Call Manager)
You can't compare these two, one is the phone system and the other is for call centers.
Do you think Cisco Unified Contact Center delivers good value for the price?
Yes
Are you happy with Cisco Unified Contact Center's feature set?
Yes
Did Cisco Unified Contact Center live up to sales and marketing promises?
Yes
Did implementation of Cisco Unified Contact Center go as expected?
Yes
Would you buy Cisco Unified Contact Center again?
Yes