Item: Cisco Webex DX80 (discontinued)
Rating: 7
Author: Janine Rose Aragoza

Use Cases and Deployment Scope

In my job as a Concierge Engineer, I support our customers by assisting them in setting up their Video Conference Meetings through our Concierge Service. I use Cisco Desk Endpoints (in my case, Cisco Webex DX80) as my personal unit, which I use to dial into the conference that I am setting up and assisting our Video Collaboration Customers with, to ensure that their meetings start without issues - such as Audio, Video and Presentation concerns.

Pros and Cons

Well made collaboration hardware
Easy to use and operate with its touch screen
Easily fits on my work station
Doubles as a second monitor for multi-tasking

Higher screen resolution
Better display panel (looks a little dull compared to dedicated monitors)

Return on Investment

Cost
As mentioned, display panel can be improved
Not for casual video conference users

Alternatives Considered

Zoom

Cisco Webex DX80 is better if:
1. You use video conferencing a lot
2. A dedicated hardware is required or needed
3. More reliable and secure

I would not recommend it for users who only casually use video conferencing. Zoom excels in this, given that it's cheap (and free if you only use it a few, short times). It's also not as expensive compared to a Cisco DX80, as with Zoom, you only need an HD webcam and headset.

Support Rating

I rarely encounter support needs in my current job role, and most of the time it's internal support that handles the ticket or the case that I have encountered.

In those moments, it's always been generally quick and an easy fix. As for Cisco's Support, I've only encountered it once so far and it was for a replacement which went fine.

Key Insights

Do you think Cisco Webex DX80 (discontinued) delivers good value for the price?

Yes

Are you happy with Cisco Webex DX80 (discontinued)'s feature set?

Yes

Did Cisco Webex DX80 (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Cisco Webex DX80 (discontinued) go as expected?

Yes

Would you buy Cisco Webex DX80 (discontinued) again?

Yes

Likelihood to Recommend

I would recommend it if the user requires video conferencing on his work station, or if the job role is similar to mine, where we assist video meetings. It makes it really simple, as it's on your desk and can be used as a monitor when not used as a video conferencing endpoint.

I would not recommend it for users who only casually use video conferencing, as there are far better displays and other software that may fit the need more, which are free or minimal cost.

Personal Desk VC Equipment

Overall Satisfaction with Cisco Webex DX80