A good starter tool for basic events
May 26, 2021

A good starter tool for basic events

Camille Boukhaled | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Events

At my organization, Cisco Webex Events is being used for all internal or firm-wide meetings and presentations and the occasional client presentation. It was also previously used as an accompaniment to in-person seminars to facilitate the webcast of the event to a handful of remote participants. This tool helps us engage with clients and staff remotely, record presentations when necessary, and is useful as a one-way communication stream rather than having all attendees sign on as active participants.
  • Cisco Webex Events is very straightforward and easy to use. Setting up an event within the platform is quite simple - anyone can do it.
  • Webex Events is a great add-on feature to the Webex conferencing platform to allow a one-way broadcast of information, rather than worrying about attendees being able to interrupt the presentation.
  • Recording a session is fairly simple and accessing the recordings post-event is quite reliable. I believe you can also upload .mp4 files into the Webex Events platform to serve as a host.
  • Webex Events is fine for basic internal meetings, but lacks sophistication for important client presentations. There is no "producer" function or back-end area for a technician to monitor while remaining invisible. Even with the camera turned off, the "host" will always appear as a presenter.
  • There is no "lobby" area for attendees in Webex Events, therefore if participants sign on to the event early, they risk seeing the presenters doing their sound check, testing the slides, etc. It would be helpful if attendees could be directed to a page that said "This meeting will begin shortly" (for example) until the actual go-live time.
  • Employing Cisco Webex Events as the firm-wide standard for internal meetings and presentations has certainly been efficient in terms of cost efficiency, streamlined support from IT and ability to create simple reference documents for new hire training.
  • In my opinion, Webex Events is not the best tool to use when considering high-impact business development efforts. When you have a strong brand and identity, it is important to be able to showcase this throughout every touchpoint with clients. The Webex Events interface is very basic and lacks opportunity for customization within the platform.
  • In the world of virtual events, Cisco Webex Events certainly provides a solution to the problem of maintaining engagement remotely.
Compared to Zoom, we prefer Cisco Webex Events for a number of reasons. Namely, for the sake of streamlining alongside other Cisco products that are heavily relied upon throughout the firm. While Zoom is very popular, Cisco Webex Events was preferred for security purposes, as well as for the additional functionalities compared to Zoom (again, integration with Webex Meetings and Teams, etc.)

Compared to ON24, Webex Events does lack quite a bit of functionality. Webex Events is a basic event broadcasting platform while the comparison is highly customizable. Depending on the needs, one is more suitable than the other.

Do you think Webex Webinars delivers good value for the price?


Are you happy with Webex Webinars's feature set?


Did Webex Webinars live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Webinars go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Webinars again?


Overall Cisco Webex Events is fairly intuitive and easy to use. There are several settings that you can only access once in "live mode" whereas it is preferable to be able to set parameters ahead of time. A lot of testing is required to make sure the settings are saved and attempt to reenact the user experience ahead of time. Other than this, it is not a complicated setup process whatsoever.
In my experience, when I've had to phone support they have been very helpful. Occasionally, however, there were times when a system wide update or change was made without advising the users or the entire support team. Other times, one support person would give a different answer than another depending on the situation.
Cisco Webex Events is well suited for internal meetings or all-staff presentations. I would not recommend it be used for client-facing or stakeholder presentations, education seminars or any particular event where a branding opportunity would be valuable (since this is unavailable in Webex Events).

Webex Webinars Feature Ratings

Audience polling
Data exportability
High quality audio
Mobile support
Participant roles & permissions
Confidential attendee list
Branding options
Integration to Marketing Automation
Calendar integration
Not Rated
Record meetings / events
Event registration
Not Rated