Item: Webex Webinars
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We host webinars and other events that allow external users to connect to the event. Cisco Webex Events is used by my business unit. Without having to require network access to our internal network, we can easily engage with external partners and customers. We can share multimedia content with our users and we can better engage with them during these virtual events via the live chat feature.

Pros and Cons

Webinar hosting
High bandwidth
Sound quality
Live Q&A

Increase the participant limit above 1,000

Return on Investment

Allowed us to keep our product development moving forward during the pandemic.
Reduced our travel costs by hosting virtual events.
Allows us to host more events because of reduced cost over in-person events.
Helps us with faster time to market on features as we can quickly set up and host a focus group.

Alternatives Considered

Skype

We had to use something hosted externally and the Cisco Webex Events product just had the best host of features. Polling and online Q&A were important features. And the multimedia which of course Skype has. But we've had bandwidth problems in the past with Skype and it's probably more a factor of the internal network, not the product itself. Webex we don't get those robotic voices like we sometimes do on Skype. But again - I suspect that is network, not tool limitations.

The one limitation I see, and we get this with conference calls, and other forms of virtual collaboration tools [are] the participant limitation. Rarely do we need to go over 1,000 participants, but sometimes when we just want to disseminate information to multiple teams, the limitation is hard. We might have a live in-person event that we want to simulcast as a webinar and we will accept Q&A from the live event only. So it's important that we can have over 1,000 people.

Key Insights

Do you think Webex Webinars delivers good value for the price?

Yes

Are you happy with Webex Webinars's feature set?

Yes

Did Webex Webinars live up to sales and marketing promises?

Yes

Did implementation of Webex Webinars go as expected?

Yes

Would you buy Webex Webinars again?

Yes

Other Software Used

MongoDB Atlas, Rally Software (formerly CA Agile Central), Atlassian JIRA Align (formerly AgileCraft)

Usability

Cisco Webex Events allows us to connect with internal and external users. Cisco Webex Events is easy to use and set up. It has great video and audio quality. It has always been available for our scheduled events. And COVID-19, has allowed us to continue conducting our panel discussions and focus groups to keep new product development moving forward at a rapid pace.

Support Rating

An operator is always available when we need one. We have never had any technical issues that required support. So that is a good thing, that the product works well enough that we haven't needed support and we have conducted over 20 events this past year. I am very pleased with the product.

Likelihood to Recommend

We use Cisco Webex Events when we need to have external participants in our event. Our corporate security does not allow external users onto our network with other tools like Skype so we need to have an externally hosted partner that can help us deliver our webinars and training sessions. It is also handy when we conduct focus groups on new product features or where we have panel discussions. Some of these we previously did in person but with COVID-19, the virtual events have really been important to us, to allow us to keep moving forward with our product development.

Cisco Webex Events Keeps New Product Development Ontrack during COVID-19

Overall Satisfaction with Cisco Webex Events