Good conversation intelligence and management tool
October 21, 2025

Good conversation intelligence and management tool

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Clari

We used Clari for recording and managing customer and sales call and internal calls as well. It also helps us build internal knowledge base for customer calls for all our employees within the organisation for various purposes. We can also share public password protected links of the calls to customers sometimes when they need to revisit the topic discussed during the call.

Pros

  • Recording the call on Zoom
  • Call Transcription and search
  • Invite users for free to watch teams call

Cons

  • The search experience is not good, it's super slow at times
  • Sometime the platform overall seems super slow even on high speed internet
  • It had intangible impact with slightly increased customer satisfaction because of the recorded call being shared with them
Overall the platform is great but had minor issues like search and I feel search is the most important part of such kind of tool where you'd like to pin-point or want to watch a specific part of the call. Other than that, sometimes the notetaker joins the call late because of which the first few seconds of the call might not be recorded.
Clari stood up good but because of better CRM integration and automation.

Do you think Clari delivers good value for the price?

Not sure

Are you happy with Clari's feature set?

Yes

Did Clari live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Clari go as expected?

Yes

Would you buy Clari again?

No

It's great when it comes to recording external meetings as well as internal calls. You can always share a public link (even the password protected ones) which help many times as lead/customers usually want to go through the discussion that they had with the team or even share with their colleagues who couldn't join the call. It also has slack notification when someone watches your call. Plus other features like CRM integration is also good to view customer/sales lead details and their calls.

Clari Feature Ratings

Sales Forecasting Features
Not Rated
Sales Benchmarking
Not Rated
Quick Dashboard/Forecast
Not Rated
Sales Visuals
Not Rated
Sales Forecast Templates
Not Rated
Sales Forecasting Factors
Not Rated
Sales Forecast Review
Not Rated
Sales Forecasting Management
Not Rated
Custom Forecast Models
Not Rated
Record of Previous Sales Forecasts
Not Rated
Sales Forecast Collaboration:
Not Rated
CRM Data Import
Not Rated

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