Not a Huge Fan
January 10, 2014

Not a Huge Fan

Tina Riley | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Project Management

Overall Satisfaction

  • I am a developer and was tasked with integrating data for our Project Manager with an existing application. While the examples given are solid, if you venture outside of the examples at all getting support is impossible. I reached out repeatedly to Clarizen and they were clueless as to how to resolve my issues. At least their Sales department was, that is as far as I got with getting any real support.
  • Clarizen is not used widely enough to get help via Google for the issues I had with the API.
  • I could not seem to understand some of the calculations used in the reports. I wanted to be able to duplicate some of the reports, but when I drilled down and tried to understand the utilization piece it was not completely intuitive.
  • It would be nice to be able to export a report and understand how to reconcile all the numbers.
  • It would be nice to get support from a real developer who knows the API functionality. If you are going to provide an API and a very nice example project it doesn't make sense to just leave us out here all alone to figure out things your examples don't cover.
  • Neither. We abandoned use of the product because of the issues we had and went with a home grown solution.
We mainly stopped using the product because of the lack of support and the inability to find the answers we needed either on Clarizen's website or via Google.
I would not recommend this product to anyone nor would I consider using it again in the future.