Clarizen - A Powerful Suite Backed By an Excellent Team
January 10, 2014

Clarizen - A Powerful Suite Backed By an Excellent Team

Morgan Maclellan, CPCU | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

v5 and v6

Overall Satisfaction

Pros

  • Customization - The Clarizen staff has bent over backwards to help us customize the platform for our exact needs.
  • Support - Clarizen has provided prompt, courteous, and personal support every time we have encountered an issue or a problem we couldn't work around on our own.
  • Project Management - The system allows you to create a project that is as complex or as simple as you desire. They have the capability for very complex projects.

Cons

  • Better support for financial metrics and tracking that is not related to time and expense.
  • Support for custom project hierarchies based on users or their groups. This would allow separate business units to see project categories without seeing the projects within those categories.
  • Allow for further simplification of the v6 layout. Some of our less technical employees are very overwhelmed.
  • More thorough and customized reporting to our executives board of directors.
  • Live project data is now available for our executives.
  • We are now able to track project schedule status and financial status, whereas before we had many limitations on financial tracking.
We have actually just renewed our contract with Clarizen through 2015. We are currently very tied to the system and it is being used by many of our business units. It's hard to say what will happen in that amount of time, but we have been very satisfied with the product so far.
If the colleague is looking for a system that can handle very complex projects, this is the one. If they are looking for something simple, this suite will likely overwhelm them. If they need to customize anything, this would also be exactly what I would recommend to them. The support staff has been tremendous for us and that would also be a reason I would recommend Clarizen to a colleague.

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